Business Behavior A Complete Guide - 2020 Edition. Gerardus Blokdyk

attended to preserve cross-functionality and full representation?

      <--- Score

      75. Has the direction changed at all during the course of Business behavior? If so, when did it change and why?

      <--- Score

      76. Where can you gather more information?

      <--- Score

      77. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

      <--- Score

      78. What is a worst-case scenario for losses?

      <--- Score

      79. What information should you gather?

      <--- Score

      80. Is it clearly defined in and to your organization what you do?

      <--- Score

      81. What was the context?

      <--- Score

      82. Is there a Business behavior management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

      <--- Score

      83. Are approval levels defined for contracts and supplements to contracts?

      <--- Score

      84. What key stakeholder process output measure(s) does Business behavior leverage and how?

      <--- Score

      85. What critical content must be communicated – who, what, when, where, and how?

      <--- Score

      86. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

      <--- Score

      87. What are (control) requirements for Business behavior Information?

      <--- Score

      88. Are accountability and ownership for Business behavior clearly defined?

      <--- Score

      89. Are task requirements clearly defined?

      <--- Score

      90. How do you manage changes in Business behavior requirements?

      <--- Score

      91. When is/was the Business behavior start date?

      <--- Score

      92. Who are the Business behavior improvement team members, including Management Leads and Coaches?

      <--- Score

      93. Has a team charter been developed and communicated?

      <--- Score

      94. How do you gather Business behavior requirements?

      <--- Score

      95. Have all basic functions of Business behavior been defined?

      <--- Score

      96. Has a high-level ‘as is’ process map been completed, verified and validated?

      <--- Score

      97. What intelligence can you gather?

      <--- Score

      98. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

      <--- Score

      99. What gets examined?

      <--- Score

      100. Who defines (or who defined) the rules and roles?

      <--- Score

      101. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business behavior results are met?

      <--- Score

      102. How does the Business behavior manager ensure against scope creep?

      <--- Score

      103. How do you gather requirements?

      <--- Score

      104. Is Business behavior linked to key stakeholder goals and objectives?

      <--- Score

      105. How do you keep key subject matter experts in the loop?

      <--- Score

      106. How have you defined all Business behavior requirements first?

      <--- Score

      107. Are there different segments of customers?

      <--- Score

      108. What is the worst case scenario?

      <--- Score

      109. How do you think the partners involved in Business behavior would have defined success?

      <--- Score

      110. What is the scope of the Business behavior effort?

      <--- Score

      111. What scope do you want your strategy to cover?

      <--- Score

      112. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

      <--- Score

      113. Are there any constraints known that bear on the ability to perform Business behavior work? How is the team addressing them?

      <--- Score

      114. Has everyone on the team, including the team leaders, been properly trained?

      <--- Score

      115. How and when will the baselines be defined?

      <--- Score

      116. Is scope creep really all bad news?

      <--- Score

      117. Are all requirements met?

      <--- Score

      118. What is the definition of success?

      <--- Score

      119. Is the Business behavior scope manageable?

      <--- Score

      120. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

      <--- Score

      121. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

      <--- Score

      122. What is out of scope?

      <--- Score

      123. What Business behavior requirements should be gathered?

      <--- Score

      124. Is there a clear Business behavior case definition?

      <--- Score

      125. What scope to assess?

      <--- Score

      126. Will a Business behavior production readiness review be required?

      <--- Score

      127. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

      <--- Score

      128. Has the Business behavior work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

      <---