Business Behavior A Complete Guide - 2020 Edition. Gerardus Blokdyk

Scorecard on the second next page of the Self-Assessment.

      Your completed Business Behavior Scorecard will give you a clear presentation of which Business Behavior areas need attention.

      Business Behavior

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Business Behavior

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Business Behavior

      Scorecard Example12

      Business Behavior

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:56

      CRITERION #5: IMPROVE:71

      CRITERION #6: CONTROL:87

      CRITERION #7: SUSTAIN:100

      Business Behavior and Managing Projects, Criteria for Project Managers:124

      1.0 Initiating Process Group: Business Behavior125

      1.1 Project Charter: Business Behavior127

      1.2 Stakeholder Register: Business Behavior129

      1.3 Stakeholder Analysis Matrix: Business Behavior130

      2.0 Planning Process Group: Business Behavior132

      2.1 Project Management Plan: Business Behavior134

      2.2 Scope Management Plan: Business Behavior136

      2.3 Requirements Management Plan: Business Behavior138

      2.4 Requirements Documentation: Business Behavior140

      2.5 Requirements Traceability Matrix: Business Behavior142

      2.6 Project Scope Statement: Business Behavior144

      2.7 Assumption and Constraint Log: Business Behavior146

      2.8 Work Breakdown Structure: Business Behavior148

      2.9 WBS Dictionary: Business Behavior150

      2.10 Schedule Management Plan: Business Behavior152

      2.11 Activity List: Business Behavior154

      2.12 Activity Attributes: Business Behavior156

      2.13 Milestone List: Business Behavior158

      2.14 Network Diagram: Business Behavior160

      2.15 Activity Resource Requirements: Business Behavior162

      2.16 Resource Breakdown Structure: Business Behavior163

      2.17 Activity Duration Estimates: Business Behavior165

      2.18 Duration Estimating Worksheet: Business Behavior167

      2.19 Project Schedule: Business Behavior169

      2.20 Cost Management Plan: Business Behavior171

      2.21 Activity Cost Estimates: Business Behavior173

      2.22 Cost Estimating Worksheet: Business Behavior175

      2.23 Cost Baseline: Business Behavior177

      2.24 Quality Management Plan: Business Behavior179

      2.25 Quality Metrics: Business Behavior181

      2.26 Process Improvement Plan: Business Behavior183

      2.27 Responsibility Assignment Matrix: Business Behavior185

      2.28 Roles and Responsibilities: Business Behavior187

      2.29 Human Resource Management Plan: Business Behavior189

      2.30 Communications Management Plan: Business Behavior191

      2.31 Risk Management Plan: Business Behavior193

      2.32 Risk Register: Business Behavior195

      2.33 Probability and Impact Assessment: Business Behavior197

      2.34 Probability and Impact Matrix: Business Behavior199

      2.35 Risk Data Sheet: Business Behavior201

      2.36 Procurement Management Plan: Business Behavior203

      2.37 Source Selection Criteria: Business Behavior205

      2.38 Stakeholder Management Plan: Business Behavior207

      2.39 Change Management Plan: Business Behavior209

      3.0 Executing Process Group: Business Behavior211

      3.1 Team Member Status Report: Business Behavior213

      3.2 Change Request: Business Behavior215

      3.3 Change Log: Business Behavior217

      3.4 Decision Log: Business Behavior219

      3.5 Quality Audit: Business Behavior221

      3.6 Team Directory: Business Behavior224

      3.7 Team Operating Agreement: Business Behavior226

      3.8 Team Performance Assessment: Business Behavior228

      3.9 Team Member Performance Assessment: Business Behavior230

      3.10 Issue Log: Business Behavior232

      4.0 Monitoring and Controlling Process Group: Business Behavior234

      4.1 Project Performance Report: Business Behavior236

      4.2 Variance Analysis: Business Behavior238

      4.3 Earned Value Status: Business Behavior240

      4.4 Risk Audit: Business Behavior242

      4.5 Contractor Status Report: Business Behavior244

      4.6 Formal Acceptance: Business Behavior246

      5.0 Closing Process Group: Business Behavior248

      5.1 Procurement Audit: Business Behavior250

      5.2 Contract Close-Out: Business Behavior253

      5.3 Project or Phase Close-Out: Business Behavior255

      5.4 Lessons Learned: Business Behavior257

      Index259

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the clients issues and concerns?

      <--- Score

      2. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

      <---