Communication Intelligence A Complete Guide - 2020 Edition. Gerardus Blokdyk

How do you keep key subject matter experts in the loop?

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      67. Has a team charter been developed and communicated?

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      68. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      69. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      70. Who defines (or who defined) the rules and roles?

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      71. How is the team tracking and documenting its work?

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      72. What are the compelling stakeholder reasons for embarking on Communication intelligence?

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      73. What key stakeholder process output measure(s) does Communication intelligence leverage and how?

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      74. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      75. Does the team have regular meetings?

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      76. How do you manage unclear Communication intelligence requirements?

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      77. When are meeting minutes sent out? Who is on the distribution list?

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      78. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      79. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      80. What constraints exist that might impact the team?

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      81. Is Communication intelligence currently on schedule according to the plan?

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      82. What is out-of-scope initially?

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      83. What intelligence can you gather?

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      84. How do you build the right business case?

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      85. How can the value of Communication intelligence be defined?

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      86. What would be the goal or target for a Communication intelligence’s improvement team?

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      87. Is there a Communication intelligence management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      88. Are the Communication intelligence requirements complete?

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      89. Will a Communication intelligence production readiness review be required?

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      90. How did the Communication intelligence manager receive input to the development of a Communication intelligence improvement plan and the estimated completion dates/times of each activity?

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      91. What is in scope?

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      92. What are the rough order estimates on cost savings/opportunities that Communication intelligence brings?

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      93. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      94. How do you catch Communication intelligence definition inconsistencies?

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      95. What customer feedback methods were used to solicit their input?

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      96. Is there a critical path to deliver Communication intelligence results?

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      97. Has a Communication intelligence requirement not been met?

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      98. How do you manage changes in Communication intelligence requirements?

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      99. What are the Communication intelligence use cases?

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      100. Has the direction changed at all during the course of Communication intelligence? If so, when did it change and why?

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      101. Are there different segments of customers?

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      102. What Communication intelligence services do you require?

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      103. What is out of scope?

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      104. How often are the team meetings?

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      105. What sort of initial information to gather?

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      106. Are accountability and ownership for Communication intelligence clearly defined?

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      107. What scope do you want your strategy to cover?

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      108. Is Communication intelligence linked to key stakeholder goals and objectives?

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      109. Is scope creep really all bad news?

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      110. How would you define the culture at your organization, how susceptible is it to Communication intelligence changes?

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      111. How do you gather requirements?

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      112. Are approval levels defined for contracts and supplements to contracts?

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      113. Who is gathering information?

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      114. Is there any additional Communication intelligence definition of success?

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      115. How do you hand over Communication intelligence context?

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      116. What happens if Communication intelligence’s scope changes?

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      117. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      118. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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