Communication Intelligence A Complete Guide - 2020 Edition. Gerardus Blokdyk

Why are you doing Communication intelligence and what is the scope?

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      9. What is in the scope and what is not in scope?

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      10. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      11. Who approved the Communication intelligence scope?

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      12. Have all basic functions of Communication intelligence been defined?

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      13. What are the requirements for audit information?

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      14. What gets examined?

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      15. Do you have organizational privacy requirements?

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      16. Do you all define Communication intelligence in the same way?

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      17. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      18. Are required metrics defined, what are they?

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      19. What are the dynamics of the communication plan?

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      20. Has your scope been defined?

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      21. What baselines are required to be defined and managed?

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      22. Has a project plan, Gantt chart, or similar been developed/completed?

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      23. What is the scope of the Communication intelligence work?

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      24. Are the Communication intelligence requirements testable?

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      25. Is the Communication intelligence scope complete and appropriately sized?

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      26. What are the record-keeping requirements of Communication intelligence activities?

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      27. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      28. When is/was the Communication intelligence start date?

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      29. What is a worst-case scenario for losses?

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      30. What is the context?

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      31. Is the Communication intelligence scope manageable?

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      32. Are resources adequate for the scope?

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      33. What defines best in class?

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      34. How have you defined all Communication intelligence requirements first?

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      35. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      36. What Communication intelligence requirements should be gathered?

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      37. Does the scope remain the same?

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      38. Has/have the customer(s) been identified?

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      39. Are all requirements met?

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      40. How are consistent Communication intelligence definitions important?

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      41. Scope of sensitive information?

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      42. Are different versions of process maps needed to account for the different types of inputs?

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      43. Who is gathering Communication intelligence information?

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      44. Is there a clear Communication intelligence case definition?

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      45. Have specific policy objectives been defined?

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      46. Is Communication intelligence required?

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      47. What critical content must be communicated – who, what, when, where, and how?

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      48. Are there any constraints known that bear on the ability to perform Communication intelligence work? How is the team addressing them?

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      49. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      50. How will variation in the actual durations of each activity be dealt with to ensure that the expected Communication intelligence results are met?

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      51. Have the customer needs been translated into specific, measurable requirements? How?

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      52. Has a high-level ‘as is’ process map been completed, verified and validated?

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      53. Is the scope of Communication intelligence defined?

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      54. What system do you use for gathering Communication intelligence information?

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      55. What is the definition of Communication intelligence excellence?

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      56. How does the Communication intelligence manager ensure against scope creep?

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      57. When is the estimated completion date?

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      58. How would you define Communication intelligence leadership?

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      59. What information should you gather?

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      60. The political context: who holds power?

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      61. What knowledge or experience is required?

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      62. How do you gather the stories?

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      63. How do you gather Communication intelligence requirements?

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      64. Are roles and responsibilities formally defined?

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      65. Have all of the relationships been defined properly?

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