Communication Intelligence A Complete Guide - 2020 Edition. Gerardus Blokdyk

to the nearest tenth. Then transfer to the corresponding spoke in the Communication Intelligence Scorecard on the second next page of the Self-Assessment.

      Your completed Communication Intelligence Scorecard will give you a clear presentation of which Communication Intelligence areas need attention.

      Communication Intelligence

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Communication Intelligence

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Communication Intelligence

      Scorecard Example13

      Communication Intelligence

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Communication Intelligence and Managing Projects, Criteria for Project Managers:130

      1.0 Initiating Process Group: Communication Intelligence131

      1.1 Project Charter: Communication Intelligence133

      1.2 Stakeholder Register: Communication Intelligence135

      1.3 Stakeholder Analysis Matrix: Communication Intelligence136

      2.0 Planning Process Group: Communication Intelligence138

      2.1 Project Management Plan: Communication Intelligence140

      2.2 Scope Management Plan: Communication Intelligence142

      2.3 Requirements Management Plan: Communication Intelligence144

      2.4 Requirements Documentation: Communication Intelligence146

      2.5 Requirements Traceability Matrix: Communication Intelligence148

      2.6 Project Scope Statement: Communication Intelligence150

      2.7 Assumption and Constraint Log: Communication Intelligence152

      2.8 Work Breakdown Structure: Communication Intelligence154

      2.9 WBS Dictionary: Communication Intelligence156

      2.10 Schedule Management Plan: Communication Intelligence159

      2.11 Activity List: Communication Intelligence161

      2.12 Activity Attributes: Communication Intelligence163

      2.13 Milestone List: Communication Intelligence165

      2.14 Network Diagram: Communication Intelligence167

      2.15 Activity Resource Requirements: Communication Intelligence169

      2.16 Resource Breakdown Structure: Communication Intelligence170

      2.17 Activity Duration Estimates: Communication Intelligence172

      2.18 Duration Estimating Worksheet: Communication Intelligence174

      2.19 Project Schedule: Communication Intelligence176

      2.20 Cost Management Plan: Communication Intelligence178

      2.21 Activity Cost Estimates: Communication Intelligence180

      2.22 Cost Estimating Worksheet: Communication Intelligence182

      2.23 Cost Baseline: Communication Intelligence184

      2.24 Quality Management Plan: Communication Intelligence186

      2.25 Quality Metrics: Communication Intelligence188

      2.26 Process Improvement Plan: Communication Intelligence190

      2.27 Responsibility Assignment Matrix: Communication Intelligence192

      2.28 Roles and Responsibilities: Communication Intelligence194

      2.29 Human Resource Management Plan: Communication Intelligence196

      2.30 Communications Management Plan: Communication Intelligence198

      2.31 Risk Management Plan: Communication Intelligence200

      2.32 Risk Register: Communication Intelligence202

      2.33 Probability and Impact Assessment: Communication Intelligence204

      2.34 Probability and Impact Matrix: Communication Intelligence206

      2.35 Risk Data Sheet: Communication Intelligence208

      2.36 Procurement Management Plan: Communication Intelligence210

      2.37 Source Selection Criteria: Communication Intelligence212

      2.38 Stakeholder Management Plan: Communication Intelligence214

      2.39 Change Management Plan: Communication Intelligence216

      3.0 Executing Process Group: Communication Intelligence218

      3.1 Team Member Status Report: Communication Intelligence220

      3.2 Change Request: Communication Intelligence222

      3.3 Change Log: Communication Intelligence224

      3.4 Decision Log: Communication Intelligence226

      3.5 Quality Audit: Communication Intelligence228

      3.6 Team Directory: Communication Intelligence231

      3.7 Team Operating Agreement: Communication Intelligence233

      3.8 Team Performance Assessment: Communication Intelligence235

      3.9 Team Member Performance Assessment: Communication Intelligence237

      3.10 Issue Log: Communication Intelligence239

      4.0 Monitoring and Controlling Process Group: Communication Intelligence241

      4.1 Project Performance Report: Communication Intelligence243

      4.2 Variance Analysis: Communication Intelligence245

      4.3 Earned Value Status: Communication Intelligence247

      4.4 Risk Audit: Communication Intelligence249

      4.5 Contractor Status Report: Communication Intelligence251

      4.6 Formal Acceptance: Communication Intelligence253

      5.0 Closing Process Group: Communication Intelligence255

      5.1 Procurement Audit: Communication Intelligence257

      5.2 Contract Close-Out: Communication Intelligence259

      5.3 Project or Phase Close-Out: Communication Intelligence261

      5.4 Lessons Learned: Communication Intelligence263

      Index265

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In