IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

      124. Who defines (or who defined) the rules and roles?

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      125. What is the definition of success?

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      126. Do you have a IT-as-a-Service success story or case study ready to tell and share?

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      127. What scope to assess?

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      128. Are approval levels defined for contracts and supplements to contracts?

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      129. How do you manage unclear IT-as-a-Service requirements?

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      130. How is the team tracking and documenting its work?

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      131. Is the work to date meeting requirements?

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      132. Are required metrics defined, what are they?

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      133. Are customer(s) identified and segmented according to their different needs and requirements?

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      134. What is the context?

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      135. Is scope creep really all bad news?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How will measures be used to manage and adapt?

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      2. Are supply costs steady or fluctuating?

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      3. Was a business case (cost/benefit) developed?

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      4. Who pays the cost?

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      5. Does a IT-as-a-Service quantification method exist?

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      6. What disadvantage does this cause for the user?

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      7. Are you aware of what could cause a problem?

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      8. How will you measure success?

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      9. What is measured? Why?

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      10. Did you tackle the cause or the symptom?

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      11. Who is involved in verifying compliance?

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      12. What is the IT-as-a-Service business impact?

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      13. Are the measurements objective?

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      14. When are costs are incurred?

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      15. Which measures and indicators matter?

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      16. Are actual costs in line with budgeted costs?

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      17. How will you measure your IT-as-a-Service effectiveness?

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      18. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      19. What do you measure and why?

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      20. What users will be impacted?

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      21. How do you measure efficient delivery of IT-as-a-Service services?

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      22. What does your operating model cost?

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      23. What drives O&M cost?

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      24. Which IT-as-a-Service impacts are significant?

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      25. Has a cost center been established?

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      26. What are allowable costs?

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      27. Why a IT-as-a-Service focus?

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      28. What does a Test Case verify?

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      29. What causes extra work or rework?

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      30. What causes mismanagement?

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      31. How will costs be allocated?

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      32. What are your primary costs, revenues, assets?

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      33. How do you verify IT-as-a-Service completeness and accuracy?

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      34. What are the costs of delaying IT-as-a-Service action?

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      35. Is the solution cost-effective?

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      36. Are you taking your company in the direction of better and revenue or cheaper and cost?

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      37. How do you prevent mis-estimating cost?

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      38. What causes investor action?

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      39. How is progress measured?

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      40. What do people want to verify?

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      41. Does management have the right priorities among projects?

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      42. How will your organization measure success?

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      43. Do you have a flow diagram of what happens?

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      44. How much does it cost?

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      45. Does the IT-as-a-Service task fit the client’s priorities?

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      46. Are there