IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

them?

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      12. Are there different segments of customers?

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      13. What is the scope of the IT-as-a-Service work?

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      14. What are the requirements for audit information?

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      15. How will the IT-as-a-Service team and the group measure complete success of IT-as-a-Service?

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      16. What is the scope?

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      17. What are (control) requirements for IT-as-a-Service Information?

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      18. Does the scope remain the same?

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      19. How are consistent IT-as-a-Service definitions important?

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      20. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      21. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      22. How do you build the right business case?

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      23. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      24. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      25. What gets examined?

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      26. What information should you gather?

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      27. Have all basic functions of IT-as-a-Service been defined?

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      28. Has/have the customer(s) been identified?

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      29. What would be the goal or target for a IT-as-a-Service’s improvement team?

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      30. What are the record-keeping requirements of IT-as-a-Service activities?

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      31. What critical content must be communicated – who, what, when, where, and how?

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      32. What IT-as-a-Service requirements should be gathered?

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      33. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      34. What system do you use for gathering IT-as-a-Service information?

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      35. Is the IT-as-a-Service scope complete and appropriately sized?

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      36. How will variation in the actual durations of each activity be dealt with to ensure that the expected IT-as-a-Service results are met?

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      37. Has a project plan, Gantt chart, or similar been developed/completed?

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      38. Is there a clear IT-as-a-Service case definition?

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      39. Are resources adequate for the scope?

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      40. What is out-of-scope initially?

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      41. Is IT-as-a-Service currently on schedule according to the plan?

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      42. How do you keep key subject matter experts in the loop?

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      43. When is the estimated completion date?

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      44. How can the value of IT-as-a-Service be defined?

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      45. What key stakeholder process output measure(s) does IT-as-a-Service leverage and how?

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      46. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      47. What information do you gather?

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      48. Have all of the relationships been defined properly?

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      49. Is IT-as-a-Service linked to key stakeholder goals and objectives?

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      50. Is there a IT-as-a-Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      51. What are the IT-as-a-Service tasks and definitions?

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      52. The political context: who holds power?

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      53. Who approved the IT-as-a-Service scope?

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      54. How do you gather requirements?

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      55. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      56. How would you define the culture at your organization, how susceptible is it to IT-as-a-Service changes?

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      57. Is there any additional IT-as-a-Service definition of success?

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      58. How did the IT-as-a-Service manager receive input to the development of a IT-as-a-Service improvement plan and the estimated completion dates/times of each activity?

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      59. Are all requirements met?

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      60. What IT-as-a-Service services do you require?

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      61. Are roles and responsibilities formally defined?

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      62. How do you gather the stories?

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      63. Do you have organizational privacy requirements?

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      64. What is in the scope and what is not in scope?

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      65. How does the IT-as-a-Service manager ensure against scope creep?

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      66. Is IT-as-a-Service required?

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      67. If substitutes