IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

Читать онлайн.
Название IT As A Service A Complete Guide - 2020 Edition
Автор произведения Gerardus Blokdyk
Жанр Зарубежная деловая литература
Серия
Издательство Зарубежная деловая литература
Год выпуска 0
isbn 9781867459668



Скачать книгу

appointed, have they been briefed on the IT-as-a-Service goals and received regular communications as to the progress to date?

      <--- Score

      68. Has the direction changed at all during the course of IT-as-a-Service? If so, when did it change and why?

      <--- Score

      69. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

      <--- Score

      70. What defines best in class?

      <--- Score

      71. Is the team equipped with available and reliable resources?

      <--- Score

      72. What are the tasks and definitions?

      <--- Score

      73. Who is gathering information?

      <--- Score

      74. How was the ‘as is’ process map developed, reviewed, verified and validated?

      <--- Score

      75. What are the compelling stakeholder reasons for embarking on IT-as-a-Service?

      <--- Score

      76. What is the scope of the IT-as-a-Service effort?

      <--- Score

      77. What sources do you use to gather information for a IT-as-a-Service study?

      <--- Score

      78. What is the scope of IT-as-a-Service?

      <--- Score

      79. When are meeting minutes sent out? Who is on the distribution list?

      <--- Score

      80. Has a team charter been developed and communicated?

      <--- Score

      81. What constraints exist that might impact the team?

      <--- Score

      82. Have specific policy objectives been defined?

      <--- Score

      83. How often are the team meetings?

      <--- Score

      84. How do you hand over IT-as-a-Service context?

      <--- Score

      85. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

      <--- Score

      86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

      <--- Score

      87. Does the team have regular meetings?

      <--- Score

      88. How do you catch IT-as-a-Service definition inconsistencies?

      <--- Score

      89. Are task requirements clearly defined?

      <--- Score

      90. What baselines are required to be defined and managed?

      <--- Score

      91. Who are the IT-as-a-Service improvement team members, including Management Leads and Coaches?

      <--- Score

      92. What knowledge or experience is required?

      <--- Score

      93. What are the IT-as-a-Service use cases?

      <--- Score

      94. In what way can you redefine the criteria of choice clients have in your category in your favor?

      <--- Score

      95. What sort of initial information to gather?

      <--- Score

      96. Why are you doing IT-as-a-Service and what is the scope?

      <--- Score

      97. Scope of sensitive information?

      <--- Score

      98. Are accountability and ownership for IT-as-a-Service clearly defined?

      <--- Score

      99. Do you all define IT-as-a-Service in the same way?

      <--- Score

      100. Where can you gather more information?

      <--- Score

      101. Is special IT-as-a-Service user knowledge required?

      <--- Score

      102. Are the IT-as-a-Service requirements testable?

      <--- Score

      103. What intelligence can you gather?

      <--- Score

      104. Are audit criteria, scope, frequency and methods defined?

      <--- Score

      105. Are different versions of process maps needed to account for the different types of inputs?

      <--- Score

      106. What is in scope?

      <--- Score

      107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

      <--- Score

      108. What are the dynamics of the communication plan?

      <--- Score

      109. Has a IT-as-a-Service requirement not been met?

      <--- Score

      110. Has everyone on the team, including the team leaders, been properly trained?

      <--- Score

      111. What are the rough order estimates on cost savings/opportunities that IT-as-a-Service brings?

      <--- Score

      112. Has the IT-as-a-Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

      <--- Score

      113. Has a high-level ‘as is’ process map been completed, verified and validated?

      <--- Score

      114. Is the IT-as-a-Service scope manageable?

      <--- Score

      115. How would you define IT-as-a-Service leadership?

      <--- Score

      116. Is there a critical path to deliver IT-as-a-Service results?

      <--- Score

      117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

      <--- Score

      118. Who is gathering IT-as-a-Service information?

      <--- Score

      119. Is the scope of IT-as-a-Service defined?

      <--- Score

      120. How do you gather IT-as-a-Service requirements?

      <--- Score

      121. What are the core elements of the IT-as-a-Service business case?

      <--- Score

      122. Are the IT-as-a-Service requirements complete?

      <--- Score

      123. How do you manage changes in IT-as-a-Service requirements?

      <---