Call Data Record A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      128. What are the record-keeping requirements of Call data record activities?

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      129. Has a high-level ‘as is’ process map been completed, verified and validated?

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      130. Are approval levels defined for contracts and supplements to contracts?

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      131. What is the worst case scenario?

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      132. What is the scope of the Call data record work?

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      133. What are the core elements of the Call data record business case?

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      134. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      135. What defines best in class?

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      136. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      137. How would you define the culture at your organization, how susceptible is it to Call data record changes?

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      138. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      139. How do you gather the stories?

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      140. What was the context?

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      141. Has/have the customer(s) been identified?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Call data record Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What relevant entities could be measured?

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      2. What is the Call data record business impact?

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      3. Are the Call data record benefits worth its costs?

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      4. How can you measure Call data record in a systematic way?

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      5. Do you have a flow diagram of what happens?

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      6. Are missed Call data record opportunities costing your organization money?

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      7. What is the root cause(s) of the problem?

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      8. How do you verify if Call data record is built right?

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      9. What methods are feasible and acceptable to estimate the impact of reforms?

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      10. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      11. Does management have the right priorities among projects?

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      12. What disadvantage does this cause for the user?

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      13. Are the units of measure consistent?

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      14. How do you verify the Call data record requirements quality?

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      15. What harm might be caused?

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      16. How will you measure success?

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      17. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Call data record services/products?

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      18. What do you measure and why?

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      19. How will your organization measure success?

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      20. What details are required of the Call data record cost structure?

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      21. Are supply costs steady or fluctuating?

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      22. How do you verify the authenticity of the data and information used?

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      23. How is the value delivered by Call data record being measured?

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      24. Do the benefits outweigh the costs?

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      25. Among the Call data record product and service cost to be estimated, which is considered hardest to estimate?

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      26. What could cause you to change course?

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      27. Who should receive measurement reports?

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      28. What are the current costs of the Call data record process?

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      29. What is the total fixed cost?

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      30. What are the estimated costs of proposed changes?

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      31. What measurements are possible, practicable and meaningful?

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      32. Where is the cost?

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      33. Have you included everything in your Call data record cost models?

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      34. What causes mismanagement?

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      35. How can you measure the performance?

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      36. How are costs allocated?

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      37. When a disaster occurs, who gets priority?

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      38. What is your decision requirements diagram?

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      39. What drives O&M cost?

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