Call Data Record A Complete Guide - 2020 Edition. Gerardus Blokdyk

If so, when did it change and why?

      <--- Score

      15. Are resources adequate for the scope?

      <--- Score

      16. Has your scope been defined?

      <--- Score

      17. How have you defined all Call data record requirements first?

      <--- Score

      18. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

      <--- Score

      19. Has a project plan, Gantt chart, or similar been developed/completed?

      <--- Score

      20. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

      <--- Score

      21. What information do you gather?

      <--- Score

      22. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

      <--- Score

      23. What are the rough order estimates on cost savings/opportunities that Call data record brings?

      <--- Score

      24. How do you hand over Call data record context?

      <--- Score

      25. Is special Call data record user knowledge required?

      <--- Score

      26. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

      <--- Score

      27. How do you manage scope?

      <--- Score

      28. What baselines are required to be defined and managed?

      <--- Score

      29. Have all basic functions of Call data record been defined?

      <--- Score

      30. Is there a Call data record management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

      <--- Score

      31. Have all of the relationships been defined properly?

      <--- Score

      32. What is out-of-scope initially?

      <--- Score

      33. What scope do you want your strategy to cover?

      <--- Score

      34. What is the context?

      <--- Score

      35. What information should you gather?

      <--- Score

      36. Has a Call data record requirement not been met?

      <--- Score

      37. Do you all define Call data record in the same way?

      <--- Score

      38. What scope to assess?

      <--- Score

      39. What is the definition of success?

      <--- Score

      40. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

      <--- Score

      41. What are the compelling stakeholder reasons for embarking on Call data record?

      <--- Score

      42. Does the scope remain the same?

      <--- Score

      43. Who is gathering Call data record information?

      <--- Score

      44. What is in scope?

      <--- Score

      45. What customer feedback methods were used to solicit their input?

      <--- Score

      46. Do you have a Call data record success story or case study ready to tell and share?

      <--- Score

      47. Are there any constraints known that bear on the ability to perform Call data record work? How is the team addressing them?

      <--- Score

      48. What would be the goal or target for a Call data record’s improvement team?

      <--- Score

      49. Are accountability and ownership for Call data record clearly defined?

      <--- Score

      50. When are meeting minutes sent out? Who is on the distribution list?

      <--- Score

      51. What is in the scope and what is not in scope?

      <--- Score

      52. Why are you doing Call data record and what is the scope?

      <--- Score

      53. How will variation in the actual durations of each activity be dealt with to ensure that the expected Call data record results are met?

      <--- Score

      54. Are customer(s) identified and segmented according to their different needs and requirements?

      <--- Score

      55. Is data collected and displayed to better understand customer(s) critical needs and requirements.

      <--- Score

      56. Are there different segments of customers?

      <--- Score

      57. How is the team tracking and documenting its work?

      <--- Score

      58. How do you think the partners involved in Call data record would have defined success?

      <--- Score

      59. What are (control) requirements for Call data record Information?

      <--- Score

      60. What are the Call data record tasks and definitions?

      <--- Score

      61. How does the Call data record manager ensure against scope creep?

      <--- Score

      62. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

      <--- Score

      63. Are required metrics defined, what are they?

      <--- Score

      64. What are the Call data record use cases?

      <--- Score

      65. Does the team have regular meetings?

      <--- Score

      66. How and when will the baselines be defined?

      <--- Score

      67. Is full participation by members in regularly held team meetings guaranteed?

      <--- Score

      68. Who defines (or who defined) the rules and roles?

      <--- Score

      69. Is Call data record linked to key stakeholder goals and objectives?

      <--- Score

      70. Is there any additional Call data record definition