Call Data Record A Complete Guide - 2020 Edition. Gerardus Blokdyk

on the second next page of the Self-Assessment.

      Your completed Call Data Record Scorecard will give you a clear presentation of which Call Data Record areas need attention.

      Call Data Record

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Call Data Record

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Call Data Record

      Scorecard Example12

      Call Data Record

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:88

      CRITERION #7: SUSTAIN:100

      Call Data Record and Managing Projects, Criteria for Project Managers:124

      1.0 Initiating Process Group: Call Data Record125

      1.1 Project Charter: Call Data Record127

      1.2 Stakeholder Register: Call Data Record129

      1.3 Stakeholder Analysis Matrix: Call Data Record130

      2.0 Planning Process Group: Call Data Record132

      2.1 Project Management Plan: Call Data Record134

      2.2 Scope Management Plan: Call Data Record136

      2.3 Requirements Management Plan: Call Data Record138

      2.4 Requirements Documentation: Call Data Record140

      2.5 Requirements Traceability Matrix: Call Data Record142

      2.6 Project Scope Statement: Call Data Record144

      2.7 Assumption and Constraint Log: Call Data Record146

      2.8 Work Breakdown Structure: Call Data Record148

      2.9 WBS Dictionary: Call Data Record150

      2.10 Schedule Management Plan: Call Data Record152

      2.11 Activity List: Call Data Record154

      2.12 Activity Attributes: Call Data Record156

      2.13 Milestone List: Call Data Record158

      2.14 Network Diagram: Call Data Record160

      2.15 Activity Resource Requirements: Call Data Record162

      2.16 Resource Breakdown Structure: Call Data Record164

      2.17 Activity Duration Estimates: Call Data Record166

      2.18 Duration Estimating Worksheet: Call Data Record168

      2.19 Project Schedule: Call Data Record170

      2.20 Cost Management Plan: Call Data Record172

      2.21 Activity Cost Estimates: Call Data Record174

      2.22 Cost Estimating Worksheet: Call Data Record176

      2.23 Cost Baseline: Call Data Record178

      2.24 Quality Management Plan: Call Data Record180

      2.25 Quality Metrics: Call Data Record182

      2.26 Process Improvement Plan: Call Data Record184

      2.27 Responsibility Assignment Matrix: Call Data Record186

      2.28 Roles and Responsibilities: Call Data Record188

      2.29 Human Resource Management Plan: Call Data Record190

      2.30 Communications Management Plan: Call Data Record192

      2.31 Risk Management Plan: Call Data Record194

      2.32 Risk Register: Call Data Record196

      2.33 Probability and Impact Assessment: Call Data Record198

      2.34 Probability and Impact Matrix: Call Data Record200

      2.35 Risk Data Sheet: Call Data Record202

      2.36 Procurement Management Plan: Call Data Record204

      2.37 Source Selection Criteria: Call Data Record206

      2.38 Stakeholder Management Plan: Call Data Record208

      2.39 Change Management Plan: Call Data Record210

      3.0 Executing Process Group: Call Data Record212

      3.1 Team Member Status Report: Call Data Record214

      3.2 Change Request: Call Data Record216

      3.3 Change Log: Call Data Record218

      3.4 Decision Log: Call Data Record220

      3.5 Quality Audit: Call Data Record222

      3.6 Team Directory: Call Data Record225

      3.7 Team Operating Agreement: Call Data Record227

      3.8 Team Performance Assessment: Call Data Record229

      3.9 Team Member Performance Assessment: Call Data Record231

      3.10 Issue Log: Call Data Record233

      4.0 Monitoring and Controlling Process Group: Call Data Record235

      4.1 Project Performance Report: Call Data Record237

      4.2 Variance Analysis: Call Data Record239

      4.3 Earned Value Status: Call Data Record241

      4.4 Risk Audit: Call Data Record243

      4.5 Contractor Status Report: Call Data Record245

      4.6 Formal Acceptance: Call Data Record247

      5.0 Closing Process Group: Call Data Record249

      5.1 Procurement Audit: Call Data Record251

      5.2 Contract Close-Out: Call Data Record253

      5.3 Project or Phase Close-Out: Call Data Record255

      5.4 Lessons Learned: Call Data Record257

      Index259

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the clients issues and concerns?

      <--- Score

      2. How are you going to measure success?

      <--- Score

      3. Who needs what information?

      <--- Score

      4.