Учебная литература
Различные книги в жанре Учебная литератураImplementing Effective IT Governance and IT Management
This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the «Training Material» tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organizations IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:– Leadership, people, organization and strategy,– IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: – the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; – the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.
Foundations van ITIL® V3
Note: This book is available in several languages: Dutch, English, French, Spanish.Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de vele experts die zich bezighouden met de implementatie van best practices op het gebied van IT-servicemanagement, bij ITIL-trainingen, in het MBO en HBO, enz.Deze versie van sluit aan op ITIL V3. Het boek is net als de vorige edities bondig geschreven, maar dit neemt niet weg dat alle aspecten van ITIL V3 aan bod komen:de levenscyclusbenadering van ITIL V3 wordt uitvoerig behandeld. En allen die bekend zijn met ITIL V2, zullen blij zijn dat in deze editie de processen apart worden behandeld. De lezer kan hierdoor gemakkelijk de processen eruit lichten die voor hem of haar belangrijk zijn, in zijn dagelijks werk of in een opleiding of training. Hoofdindeling van dit boek:DEEL 1: De ITIL Servicelvenscyclus De servicelevenscyclus: concept en overzicht Levenscyclusfase: Servicestrategie Levenscyclusfase: Service-ontwerp Levenscyclusfase: Servicetransitie Levenscyclusfase: Serviceproductie Levenscyclusfase: Continue serviceverbeteringDEEL 2: Functies en processen Inleiding functies en processen Functies en processen in Servicestrategie Functies en processen in Service-ontwerp Functies en processen in Servicetransitie Functie en processen in Serviceproductie Functies en processen in Continue serviceverbeteringReacties op vorige edities van dit boek:.als je op zoek bent naar het beste ITIL-introductieboek op de markt, zoek dan niet verder..dit boek zou door alle IT-professionals gelezen moeten worden..geen enkel boek heb ik meer aanbevolen dan dit boek. Het versterkt het begrip van de core ITIL-boeken.leest gemakkelijk weg.geen poespas. dit is zonder enige twijfel het beste IT-servicemangementboek… complimenten voor de heldere tekst, prima leesbaar met goede figuren – het maakt ITIL een stuk toegankelijker.
Projectmanagement op basis van PRINCE2® Editie 2009
Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad Training Material. Log in met uw trainersaccount om het materiaal te raadplegen. Dit boek is een praktisch gebruikersboek voor het dagelijks werken in projecten. In dit boek wordt de procesgerichte aanpak van projectmanagement beschreven en worden de themas behandeld die daarbij nodig zijn. De inhoud van dit boek is afgestemd op PRINCE2 Editie 2009. Er wordt een uitgebreid overzicht gegeven van de verschillen tussen de versie 2005 en de nieuwe versie 2009.De inhoud van dit boek voldoet ruimschoots aan de theoretische eisen die gesteld worden om het PRINCE2 Foundation examen met goed gevolg af te leggen. Dit boek is geschreven voor projectmanagers, projectleiders en teammanagers en alle andere personen die privé of in het werk betrokken zijn bij het inrichten en managen van projecten. De beschrijving van de processen en themas is gebaseerd op de PRINCE2methode. De PRINCE2-terminologie is eveneens één-op-één overgenomen. In dit boek wordt een vertaling gemaakt naar de praktijk. Er wordt tevens ruim aandacht besteed aan het toesnijden van de methode PRINCE2 naar de context van de verschillende projecten.Verkrijgbaar in het Nederlands en Engels.
Passing the ITIL® Foundation Exam
For trainers free additional material of this book is available. This can be found under the «Training Material» tab. Log in with your trainer account to access the material.This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMGs ITIL Foundation Certificate syllabus edition 2011.Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:A clear and concise explanation of the exam structure; Key text for the exams;Sample exam questions and sample answers andHints and Tips and practical examplesthis book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.
ASL® 2 - Een framework voor applicatiemanagement
Note: This book is available in several languages: Dutch, English.Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad Training Material. Log in met uw trainersaccount om het materiaal te raadplegen. ASL, Application Services Library, is als public domain-standaard, hét procesframework voor applicatiemanagement. Dit boek geeft een gedegen en compleet overzicht van het framework ASL 2, een evolutionaire vernieuwing van het in 2001geïntroduceerde en breed toegepaste ASL framework.ASL 2 biedt ondersteuning bij het inrichten van applicatiemanagement, onder andere door de best practices die te vinden zijn op de website van de ASL BiSL Foundation. Zie: www.aslbilsfoundation.org.ASL 2 is daardoor ook een kennisnetwerk. Bovendien sluit ASL aan op andere frameworks zoals BiSL (voor business informatiemanagement) en ITIL®.Dit boek is bedoeld voor mensen die verantwoordelijk zijn voor applicatiemanagement en die zich willen scholen en eventueel certificeren in ASL 2. Ook is dit boek bedoeld voor mensen die zelf geen applicatiemanagement doen, maar willen weten wat het inhoudt en die kennis willen opdoen over ASL 2. Kennis van ASL versie 1 is daartoe niet vereist.Onderwerpen die in dit boek aan de orde komen zijn onder andere: Introductie hoofdstructuur ASL 2; Beschrijving van de clusters in ASL 2; Overzicht van het gebruik van ASL 2; Meest gestelde vragen over het ASL 2 framework; Verschillen tussen ASL versie 1 en ASL 2.Voor APMG-geaccrediteerde en NVAO-erkende opleiders is (gratis!) Trainingsmateriaal beschikbaar. Om dit aan te vragen, stuur een e-mail naar: [email protected] boek is officiële literatuur voor het ASL 2 Foundation examen van EXIN.
Scrum - A Pocket Guide
This pocket guide is the one book to read for everyone who wants to learn about Scrum.The book covers all roles, rules and the main principles underpinning Scrum, and is based on the Scrum Guide Edition 2013. A broader context to this fundamental description of Scrum is given by describing the past and the future of Scrum.The author, Gunther Verheyen, has created a concise, yet complete and passionate reference about Scrum. The book demonstrates his core view that Scrum is about a journey, a journey of discovery and fun. He designed the book to be a helpful guide on that journey.Ken Schwaber, Scrum co-creator says that this book currently is the best available description of Scrum around. The book combines some rare characteristics:• It describes Scrum in its entirety, yet places it in a broader context (of past and future).• The author focuses on the subject, Scrum, in a way that it truly supports the reader. The book has a language and style in line with the philosophy of Scrum.• The book shows the playfulness of Scrum.David Starr and Ralph Jocham, Professional Scrum trainers and early agile adopters, say that this is the ultimate book to be advised as follow-up book to the students they teach Scrum to and to teams and managers of organizations that they coach Scrum to.
Outsourcing Professional Body of Knowledge - OPBOK Version 10
IAOP® (International Association of Outsourcing Professionals)
Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: – better leverage what they are best at,– gain greater flexibility and reach and – drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century.This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points:– New appendix on applicable Rules and Regulations applicable to outsourcing.– New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models.– New and updated definitions on various forms of outsourcing, graphics, and templates.– More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing.Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program:– governance and defining a strategic approach to Outsourcing;– identifying and communicating business requirements;– selecting and qualifying providers;– gaining internal buy-In, creating project teams;– value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication:Outsourcing Professional Body of Knowledge: OPBOK Version 10 – Templates (978 94 018 0536 0)It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.– There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions.– This template is only available via Van Haren Publishing!– These Templates are additional material to the VHP publication:ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge – OPBOK Version 10 – Templates
ArchiMate® 2.1 Specification
ArchiMate®, an Open Group Standard, is an open and independent modelling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. ArchiMate provides instruments to enable enterprise architects to describe, analyze, and visualize the relationships among business domains in an unambiguous way. This book provides the official specification of ArchiMate 2.1 from The Open Group. ArchiMate 2.1 is a maintenance update to ArchiMate 2.0, addressing comments raised since the introduction of ArchiMate 2.0 in 2012.The ArchiMate 2.1 Standard supports modelling throughout the TOGAF® Architecture Development Method (ADM).The intended audience is threefold: Enterprise Architecture practitioners, such as architects (e.g. application, information, process, infrastructure, and, obviously, enterprise architects), senior and operational management, project leaders, and anyone committed to work within the reference framework defined by the Enterprise Architecture. Those who intend to implement ArchiMate in a software tool; they will find a complete and detailed description of the language in this book. The academic community, on which we rely for amending and improving the language, based on state-of-the-art research results in the enterprise architecture field.
TOGAF® Version 9.1 - Guide de Poche
Note: This book is available in several languages: Brazilian Portuguese, English, Spanish, French.Ce Guide de Poche se base sur TOGAF® Version 9.1 Entreprise Edition et il fait autorité en la matière car il en reprend des éléments de documentation.En introduisant de manière concise TOGAF®, sa lecture ne nécessite pas d'avoir des connaissances préalables sur l'architecture d'entreprise.Ce livre vous est principalement destiné si vous êtes un professionnel concerné par l'architecture: architecte d'entreprise, architecte métiers, architecte des systèmes d'information, architecte des données, architecte systèmes, architecte solutions ou dirigeant cherchant une première introduction à TOGAF®.Ce guide de Poche fournit les éléments suivants: une présentation générale de TOGAF®; une introduction à la Méthode de Développement d'Architecture; une introduction aux notions de Cadre de Contenu d'Architecture et de Continuum d'Entreprise; une introduction au Cadre de Capacité d'Architecture, permettant de créer et de mettre en oeuvre une fonction d'architecture au sein d'une entreprise.Avec plus de 30.000 praticiens certifiés dans le monde, TOGAF® est le cadre d'Architecture d'Entreprise le plus répandu dans les entreprises. Il s'appuie sur une approche itérative de transformation de l'entreprise qui couvre: le cycle de vie complet des architectures produites, de la vision à la maintenance, en s'attachant à livrer aux acteurs concernés la valeur métier et les qualités attendues; et le développement continu de la capacité à faire de l'Architecture d'Entreprise.TOGAF® a pour objectifs d'améliorer l'agilité et la performance de l'entreprise, de permettre l'innovation et l'émergence de nouveaux business models, de maîtriser la transformation de l'entreprise.TOGAF® est un standard de The Open Group et il a bénéficié de la mise en commun et de la coordination des bonnes pratiques de plusieurs centaines d'entreprises des domaines IT et industriels.
Fundamentals of Contract and Commercial Management
International Association for Contract and Commercial Management
This ground-breaking title from the worlds leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life. Contracts are the language of business, and this book gives readers the essentials that can make a difference to any deal, no matter how big or small. Designed for the non-contract business professional, this book takes project managers and other professionals through the basic process and gives them a road map to improved results, increased value, and successful outcomes In this book youll find sensible guidance and approaches to ensure business success. Case studies showing you what can go wrong and what can go right – bring theory into the real world. Checklists give confidence and enable you to be certain that you have asked and answered the right questions as you go through any deal. This real-world approach demonstrates the value of effective contracting. This is not dry, academic prose. It is compelling and dynamic advice and tools to manage business relationships for both buyers and sellers.