Business Communications Operations Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Business Communications Operations Management Scorecard on the second next page of the Self-Assessment.

      Your completed Business Communications Operations Management Scorecard will give you a clear presentation of which Business Communications Operations Management areas need attention.

      Business Communications Operations Management

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Business Communications Operations Management

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Business Communications Operations Management

      Scorecard Example13

      Business Communications Operations Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:46

      CRITERION #4: ANALYZE:62

      CRITERION #5: IMPROVE:79

      CRITERION #6: CONTROL:97

      CRITERION #7: SUSTAIN:110

      Business Communications Operations Management and Managing Projects, Criteria for Project Managers:136

      1.0 Initiating Process Group: Business Communications Operations Management137

      1.1 Project Charter: Business Communications Operations Management140

      1.2 Stakeholder Register: Business Communications Operations Management142

      1.3 Stakeholder Analysis Matrix: Business Communications Operations Management143

      2.0 Planning Process Group: Business Communications Operations Management145

      2.1 Project Management Plan: Business Communications Operations Management148

      2.2 Scope Management Plan: Business Communications Operations Management150

      2.3 Requirements Management Plan: Business Communications Operations Management153

      2.4 Requirements Documentation: Business Communications Operations Management155

      2.5 Requirements Traceability Matrix: Business Communications Operations Management157

      2.6 Project Scope Statement: Business Communications Operations Management159

      2.7 Assumption and Constraint Log: Business Communications Operations Management162

      2.8 Work Breakdown Structure: Business Communications Operations Management164

      2.9 WBS Dictionary: Business Communications Operations Management166

      2.10 Schedule Management Plan: Business Communications Operations Management169

      2.11 Activity List: Business Communications Operations Management171

      2.12 Activity Attributes: Business Communications Operations Management173

      2.13 Milestone List: Business Communications Operations Management175

      2.14 Network Diagram: Business Communications Operations Management177

      2.15 Activity Resource Requirements: Business Communications Operations Management179

      2.16 Resource Breakdown Structure: Business Communications Operations Management181

      2.17 Activity Duration Estimates: Business Communications Operations Management183

      2.18 Duration Estimating Worksheet: Business Communications Operations Management185

      2.19 Project Schedule: Business Communications Operations Management187

      2.20 Cost Management Plan: Business Communications Operations Management189

      2.21 Activity Cost Estimates: Business Communications Operations Management191

      2.22 Cost Estimating Worksheet: Business Communications Operations Management193

      2.23 Cost Baseline: Business Communications Operations Management195

      2.24 Quality Management Plan: Business Communications Operations Management197

      2.25 Quality Metrics: Business Communications Operations Management199

      2.26 Process Improvement Plan: Business Communications Operations Management201

      2.27 Responsibility Assignment Matrix: Business Communications Operations Management203

      2.28 Roles and Responsibilities: Business Communications Operations Management205

      2.29 Human Resource Management Plan: Business Communications Operations Management208

      2.30 Communications Management Plan: Business Communications Operations Management210

      2.31 Risk Management Plan: Business Communications Operations Management212

      2.32 Risk Register: Business Communications Operations Management214

      2.33 Probability and Impact Assessment: Business Communications Operations Management216

      2.34 Probability and Impact Matrix: Business Communications Operations Management218

      2.35 Risk Data Sheet: Business Communications Operations Management220

      2.36 Procurement Management Plan: Business Communications Operations Management222

      2.37 Source Selection Criteria: Business Communications Operations Management224

      2.38 Stakeholder Management Plan: Business Communications Operations Management226

      2.39 Change Management Plan: Business Communications Operations Management228

      3.0 Executing Process Group: Business Communications Operations Management230

      3.1 Team Member Status Report: Business Communications Operations Management232

      3.2 Change Request: Business Communications Operations Management234

      3.3 Change Log: Business Communications Operations Management236

      3.4 Decision Log: Business Communications Operations Management238

      3.5 Quality Audit: Business Communications Operations Management240

      3.6 Team Directory: Business Communications Operations Management243

      3.7 Team Operating Agreement: Business Communications Operations Management245

      3.8 Team Performance Assessment: Business Communications Operations Management247

      3.9 Team Member Performance Assessment: Business Communications Operations Management249

      3.10 Issue Log: Business Communications Operations Management251

      4.0 Monitoring and Controlling Process Group: Business Communications Operations Management253

      4.1 Project Performance Report: