Business Communications Operations Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What is out of scope?

      <--- Score

      2. When is/was the Business communications operations management start date?

      <--- Score

      3. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

      <--- Score

      4. Does the team have regular meetings?

      <--- Score

      5. What system do you use for gathering Business communications operations management information?

      <--- Score

      6. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

      <--- Score

      7. What is the scope of Business communications operations management?

      <--- Score

      8. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business communications operations management results are met?

      <--- Score

      9. What key stakeholder process output measure(s) does Business communications operations management leverage and how?

      <--- Score

      10. What information should you gather?

      <--- Score

      11. How and when will the baselines be defined?

      <--- Score

      12. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

      <--- Score

      13. Is Business communications operations management required?

      <--- Score

      14. Has/have the customer(s) been identified?

      <--- Score

      15. How do you hand over Business communications operations management context?

      <--- Score

      16. What knowledge or experience is required?

      <--- Score

      17. What are the Business communications operations management use cases?

      <--- Score

      18. What critical content must be communicated – who, what, when, where, and how?

      <--- Score

      19. Are the Business communications operations management requirements complete?

      <--- Score

      20. What is the scope?

      <--- Score

      21. How do you manage scope?

      <--- Score

      22. How do you gather Business communications operations management requirements?

      <--- Score

      23. Has a high-level ‘as is’ process map been completed, verified and validated?

      <--- Score

      24. How do you manage unclear Business communications operations management requirements?

      <--- Score

      25. Do you have a Business communications operations management success story or case study ready to tell and share?

      <--- Score

      26. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

      <--- Score

      27. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

      <--- Score

      28. If substitutes have been appointed, have they been briefed on the Business communications operations management goals and received regular communications as to the progress to date?

      <--- Score

      29. Scope of sensitive information?

      <--- Score

      30. Is data collected and displayed to better understand customer(s) critical needs and requirements.

      <--- Score

      31. Has your scope been defined?

      <--- Score

      32. Is the scope of Business communications operations management defined?

      <--- Score

      33. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

      <--- Score

      34. Are customer(s) identified and segmented according to their different needs and requirements?

      <--- Score

      35. Is there a clear Business communications operations management case definition?

      <--- Score

      36. What are the rough order estimates on cost savings/opportunities that Business communications operations management brings?

      <--- Score

      37. Has a project plan, Gantt chart, or similar been developed/completed?

      <--- Score

      38. Who are the Business communications operations management improvement team members, including Management Leads and Coaches?

      <--- Score

      39. What are the core elements of the Business communications operations management business case?

      <--- Score

      40. What intelligence can you gather?

      <--- Score

      41. Have specific policy objectives been defined?

      <--- Score

      42. Why are you doing Business communications operations management and what is the scope?

      <--- Score

      43. Are approval levels defined for contracts and supplements to contracts?

      <--- Score

      44. Is the team sponsored by a champion or stakeholder leader?

      <--- Score

      45. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

      <--- Score

      46. Are there different segments of customers?

      <--- Score

      47. What is in the scope and what is not in scope?

      <--- Score

      48. Is the Business communications operations management scope manageable?

      <--- Score

      49. How will the Business communications operations management team and the group measure complete success of Business communications operations management?

      <--- Score

      50. What are the Roles and Responsibilities for each team member and its leadership? Where