Hardware As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      122. When is/was the Hardware as a service start date?

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      123. Is there a Hardware as a service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      124. What critical content must be communicated – who, what, when, where, and how?

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      125. What is the scope of Hardware as a service?

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      126. Has your scope been defined?

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      127. How does the Hardware as a service manager ensure against scope creep?

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      128. What happens if Hardware as a service’s scope changes?

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      129. Who is gathering information?

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      130. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      131. How have you defined all Hardware as a service requirements first?

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      132. Scope of sensitive information?

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      133. What information do you gather?

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      134. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      135. Are accountability and ownership for Hardware as a service clearly defined?

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      136. What is the definition of Hardware as a service excellence?

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      137. What are the rough order estimates on cost savings/opportunities that Hardware as a service brings?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Hardware as a service Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Will Hardware as a service have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      2. Why do you expend time and effort to implement measurement, for whom?

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      3. What drives O&M cost?

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      4. Are supply costs steady or fluctuating?

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      5. How do you measure efficient delivery of Hardware as a service services?

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      6. Has a cost center been established?

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      7. How can a Hardware as a service test verify your ideas or assumptions?

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      8. How long to keep data and how to manage retention costs?

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      9. How do you verify if Hardware as a service is built right?

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      10. Have you included everything in your Hardware as a service cost models?

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      11. What causes extra work or rework?

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      12. What are your key Hardware as a service organizational performance measures, including key short and longer-term financial measures?

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      13. How will measures be used to manage and adapt?

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      14. Are indirect costs charged to the Hardware as a service program?

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      15. What does a Test Case verify?

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      16. Who pays the cost?

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      17. How sensitive must the Hardware as a service strategy be to cost?

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      18. How do you verify performance?

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      19. What are the types and number of measures to use?

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      20. Why do the measurements/indicators matter?

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      21. How do your measurements capture actionable Hardware as a service information for use in exceeding your customers expectations and securing your customers engagement?

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      22. How will success or failure be measured?

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      23. Are the measurements objective?

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      24. How do you control the overall costs of your work processes?

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      25. How do you aggregate measures across priorities?

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      26. When a disaster occurs, who gets priority?

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      27. What do you measure and why?

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      28. What is the cost of rework?

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      29. How to cause the change?

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      30. Who should receive measurement reports?

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      31. What is your decision requirements diagram?

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      32. What users will be impacted?

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      33. Are there competing Hardware as a service priorities?

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      34. Is the solution cost-effective?

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      35. What are your customers expectations and measures?

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      36. What details are required of the Hardware as a service cost structure?

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