Systems Assurance A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      12. What Systems assurance services do you require?

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      13. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      14. Who defines (or who defined) the rules and roles?

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      15. Will team members regularly document their Systems assurance work?

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      16. Has/have the customer(s) been identified?

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      17. Do you all define Systems assurance in the same way?

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      18. How can the value of Systems assurance be defined?

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      19. Are there different segments of customers?

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      20. What constraints exist that might impact the team?

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      21. Are improvement team members fully trained on Systems assurance?

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      22. Is the team sponsored by a champion or stakeholder leader?

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      23. Is special Systems assurance user knowledge required?

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      24. How would you define Systems assurance leadership?

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      25. If substitutes have been appointed, have they been briefed on the Systems assurance goals and received regular communications as to the progress to date?

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      26. How and when will the baselines be defined?

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      27. Is Systems assurance required?

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      28. When is the estimated completion date?

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      29. Is the scope of Systems assurance defined?

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      30. Are audit criteria, scope, frequency and methods defined?

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      31. Are required metrics defined, what are they?

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      32. What is in scope?

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      33. How will variation in the actual durations of each activity be dealt with to ensure that the expected Systems assurance results are met?

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      34. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      35. Are the Systems assurance requirements testable?

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      36. How are consistent Systems assurance definitions important?

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      37. What scope to assess?

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      38. What intelligence can you gather?

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      39. Are customer(s) identified and segmented according to their different needs and requirements?

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      40. What are the requirements for audit information?

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      41. Are the Systems assurance requirements complete?

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      42. What scope do you want your strategy to cover?

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      43. Are resources adequate for the scope?

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      44. Who are the Systems assurance improvement team members, including Management Leads and Coaches?

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      45. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      46. Is scope creep really all bad news?

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      47. What was the context?

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      48. What is the scope of Systems assurance?

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      49. What is the scope?

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      50. The political context: who holds power?

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      51. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      52. Who is gathering information?

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      53. Does the scope remain the same?

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      54. Is full participation by members in regularly held team meetings guaranteed?

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      55. What happens if Systems assurance’s scope changes?

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      56. Who approved the Systems assurance scope?

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      57. What information do you gather?

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      58. Will team members perform Systems assurance work when assigned and in a timely fashion?

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      59. What is in the scope and what is not in scope?

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      60. How often are the team meetings?

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      61. How do you hand over Systems assurance context?

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      62. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      63. When is/was the Systems assurance start date?

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      64. Will a Systems assurance production readiness review be required?

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      65. What key stakeholder process output measure(s) does Systems assurance leverage and how?

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      66. Is it clearly defined in and to your organization what you do?

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      67. What is the definition of Systems assurance excellence?

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      68. Do you have a Systems assurance success story or case study ready to tell and share?

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      69. How do you gather Systems assurance requirements?

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