Case Management Systems A Complete Guide - 2020 Edition. Gerardus Blokdyk

How have you defined all Case Management Systems requirements first?

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      121. What is the scope?

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      122. What is in scope?

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      123. Have the customer needs been translated into specific, measurable requirements? How?

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      124. What is the context?

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      125. What are the Case Management Systems use cases?

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      126. What is in the scope and what is not in scope?

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      127. Why are you doing Case Management Systems and what is the scope?

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      128. Is there a critical path to deliver Case Management Systems results?

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      129. What key stakeholder process output measure(s) does Case Management Systems leverage and how?

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      130. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      131. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      132. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      133. Are the Case Management Systems requirements testable?

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      134. Is special Case Management Systems user knowledge required?

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      135. Has/have the customer(s) been identified?

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      136. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      137. What is the definition of Case Management Systems excellence?

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      138. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are actual costs in line with budgeted costs?

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      2. Are there competing Case Management Systems priorities?

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      3. How will costs be allocated?

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      4. When are costs are incurred?

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      5. How do you aggregate measures across priorities?

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      6. Are indirect costs charged to the Case Management Systems program?

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      7. How do you quantify and qualify impacts?

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      8. What causes mismanagement?

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      9. What are the operational costs after Case Management Systems deployment?

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      10. Does management have the right priorities among projects?

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      11. How do you verify and develop ideas and innovations?

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      12. How will your organization measure success?

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      13. What does your operating model cost?

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      14. Why do you expend time and effort to implement measurement, for whom?

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      15. Where is the cost?

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      16. What measurements are being captured?

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      17. Are missed Case Management Systems opportunities costing your organization money?

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      18. How do you prevent mis-estimating cost?

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      19. What is the root cause(s) of the problem?

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      20. What are the costs?

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      21. Among the Case Management Systems product and service cost to be estimated, which is considered hardest to estimate?

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      22. Are supply costs steady or fluctuating?

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      23. What would be a real cause for concern?

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      24. How will effects be measured?

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      25. What are hidden Case Management Systems quality costs?

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      26. What users will be impacted?

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      27. How will measures be used to manage and adapt?

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      28. Does a Case Management Systems quantification method exist?

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      29. Where is it measured?

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      30. How do you verify the authenticity of the data and information used?

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      31. What could cause you to change course?

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      32. Is the cost worth the Case Management Systems effort ?

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      33. What are your operating costs?

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      34. How can a Case Management Systems test verify your ideas or assumptions?

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