Case Management Systems A Complete Guide - 2020 Edition. Gerardus Blokdyk

Is the Case Management Systems scope manageable?

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      64. When is the estimated completion date?

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      65. Why should you move your citizen interaction and case management systems to the cloud?

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      66. How can the value of Case Management Systems be defined?

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      67. Have specific policy objectives been defined?

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      68. What Case Management Systems requirements should be gathered?

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      69. What constraints exist that might impact the team?

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      70. Who is gathering information?

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      71. Are there different segments of customers?

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      72. Has your scope been defined?

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      73. What is the definition of success?

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      74. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      75. How do you catch Case Management Systems definition inconsistencies?

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      76. What intelligence can you gather?

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      77. Who are the Case Management Systems improvement team members, including Management Leads and Coaches?

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      78. How and when will the baselines be defined?

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      79. What sort of initial information to gather?

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      80. How do you think the partners involved in Case Management Systems would have defined success?

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      81. What is the scope of the Case Management Systems effort?

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      82. What defines best in class?

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      83. Do you all define Case Management Systems in the same way?

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      84. What Case Management Systems services do you require?

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      85. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      86. Is scope creep really all bad news?

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      87. What is the scope of the Case Management Systems work?

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      88. Have all of the relationships been defined properly?

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      89. How will the Case Management Systems team and the group measure complete success of Case Management Systems?

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      90. Who is gathering Case Management Systems information?

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      91. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      92. Has a project plan, Gantt chart, or similar been developed/completed?

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      93. What happens if Case Management Systems’s scope changes?

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      94. What are the dynamics of the communication plan?

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      95. Is the scope of Case Management Systems defined?

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      96. What are the rough order estimates on cost savings/opportunities that Case Management Systems brings?

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      97. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      98. What baselines are required to be defined and managed?

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      99. How will variation in the actual durations of each activity be dealt with to ensure that the expected Case Management Systems results are met?

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      100. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      101. Is it clearly defined in and to your organization what you do?

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      102. Does the team have regular meetings?

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      103. How is the team tracking and documenting its work?

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      104. Do you have a Case Management Systems success story or case study ready to tell and share?

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      105. What knowledge or experience is required?

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      106. What are the requirements for audit information?

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      107. What are the compelling stakeholder reasons for embarking on Case Management Systems?

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      108. What information do you gather?

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      109. What is out of scope?

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      110. The political context: who holds power?

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      111. How did the Case Management Systems manager receive input to the development of a Case Management Systems improvement plan and the estimated completion dates/times of each activity?

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      112. What system do you use for gathering Case Management Systems information?

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      113. When is/was the Case Management Systems start date?

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      114. Is Case Management Systems required?

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      115. How do you hand over Case Management Systems context?

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      116. Is the Case Management Systems scope complete and appropriately sized?

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      117. What is the worst case scenario?

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      118. How would you define Case Management Systems leadership?

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      119. How do you gather the stories?

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