Case Management Systems A Complete Guide - 2020 Edition. Gerardus Blokdyk

      9. How often are the team meetings?

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      10. Has everyone on the team, including the team leaders, been properly trained?

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      11. What information should you gather?

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      12. What gets examined?

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      13. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      14. What scope to assess?

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      15. Scope of sensitive information?

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      16. Who defines (or who defined) the rules and roles?

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      17. How do you manage changes in Case Management Systems requirements?

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      18. What would be the goal or target for a Case Management Systems’s improvement team?

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      19. Are different versions of process maps needed to account for the different types of inputs?

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      20. What is out-of-scope initially?

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      21. What are the record-keeping requirements of Case Management Systems activities?

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      22. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      23. Are approval levels defined for contracts and supplements to contracts?

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      24. How do you gather Case Management Systems requirements?

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      25. Has a team charter been developed and communicated?

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      26. Is the work to date meeting requirements?

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      27. What are the tasks and definitions?

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      28. What sources do you use to gather information for a Case Management Systems study?

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      29. Is Case Management Systems currently on schedule according to the plan?

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      30. Where can you gather more information?

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      31. What was the context?

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      32. Has the direction changed at all during the course of Case Management Systems? If so, when did it change and why?

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      33. If substitutes have been appointed, have they been briefed on the Case Management Systems goals and received regular communications as to the progress to date?

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      34. Are all requirements met?

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      35. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      36. What critical content must be communicated – who, what, when, where, and how?

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      37. Are customer(s) identified and segmented according to their different needs and requirements?

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      38. How does the Case Management Systems manager ensure against scope creep?

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      39. Is there any additional Case Management Systems definition of success?

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      40. Will a Case Management Systems production readiness review be required?

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      41. Has the Case Management Systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      42. Has a high-level ‘as is’ process map been completed, verified and validated?

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      43. When are meeting minutes sent out? Who is on the distribution list?

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      44. What is the scope of Case Management Systems?

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      45. What are the Case Management Systems tasks and definitions?

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      46. How would you define the culture at your organization, how susceptible is it to Case Management Systems changes?

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      47. Is Case Management Systems linked to key stakeholder goals and objectives?

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      48. Who approved the Case Management Systems scope?

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      49. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      50. What customer feedback methods were used to solicit their input?

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      51. Are resources adequate for the scope?

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      52. What are the core elements of the Case Management Systems business case?

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      53. Is there a Case Management Systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      54. Has a Case Management Systems requirement not been met?

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      55. How do you build the right business case?

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      56. What are (control) requirements for Case Management Systems Information?

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      57. Are required metrics defined, what are they?

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      58. Why are there thousands of different case management systems?

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      59. Are there any constraints known that bear on the ability to perform Case Management Systems work? How is the team addressing them?

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      60. Are roles and responsibilities formally defined?

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      61. How do you manage scope?

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      62. Are audit criteria, scope, frequency and methods defined?

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