Technical Building Services A Complete Guide - 2020 Edition. Gerardus Blokdyk

and documenting its work?

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      117. Are customer(s) identified and segmented according to their different needs and requirements?

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      118. What would be the goal or target for a Technical building services’s improvement team?

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      119. What are the record-keeping requirements of Technical building services activities?

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      120. What is the definition of Technical building services excellence?

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      121. Is there a Technical building services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      122. What are the rough order estimates on cost savings/opportunities that Technical building services brings?

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      123. What are the requirements for audit information?

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      124. How do you manage scope?

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      125. Has/have the customer(s) been identified?

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      126. Is there any additional Technical building services definition of success?

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      127. What baselines are required to be defined and managed?

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      128. What scope to assess?

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      129. Has a Technical building services requirement not been met?

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      130. Do you have organizational privacy requirements?

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      131. Is there a clear Technical building services case definition?

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      132. Who is gathering information?

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      133. Is Technical building services currently on schedule according to the plan?

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      134. Will a Technical building services production readiness review be required?

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      135. What are the Technical building services tasks and definitions?

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      136. Is the Technical building services scope complete and appropriately sized?

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      137. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      138. What is the scope of the Technical building services effort?

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      139. What are the tasks and definitions?

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      140. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      141. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Technical building services Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Have you included everything in your Technical building services cost models?

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      2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Technical building services services/products?

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      3. Are the measurements objective?

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      4. Was a business case (cost/benefit) developed?

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      5. Why do you expend time and effort to implement measurement, for whom?

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      6. Are missed Technical building services opportunities costing your organization money?

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      7. How will effects be measured?

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      8. How will you measure your Technical building services effectiveness?

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      9. How do your measurements capture actionable Technical building services information for use in exceeding your customers expectations and securing your customers engagement?

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      10. What would be a real cause for concern?

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      11. How do you aggregate measures across priorities?

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      12. What are the uncertainties surrounding estimates of impact?

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      13. Did you tackle the cause or the symptom?

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      14. Are there measurements based on task performance?

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      15. Where can you go to verify the info?

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      16. How much does it cost?

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      17. What would it cost to replace your technology?

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      18. How is performance measured?

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      19. How frequently do you verify your Technical building services strategy?

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      20. Are supply costs steady or fluctuating?

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      21. Is the solution cost-effective?

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      22. How will you measure success?

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      23. What users will be impacted?

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      24. Do the benefits outweigh the costs?

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      25.