Technical Building Services A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      62. What are the Technical building services use cases?

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      63. Has everyone on the team, including the team leaders, been properly trained?

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      64. Will team members regularly document their Technical building services work?

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      65. How would you define the culture at your organization, how susceptible is it to Technical building services changes?

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      66. Are improvement team members fully trained on Technical building services?

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      67. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      68. How do you keep key subject matter experts in the loop?

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      69. Are accountability and ownership for Technical building services clearly defined?

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      70. How have you defined all Technical building services requirements first?

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      71. What are the dynamics of the communication plan?

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      72. What Technical building services services do you require?

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      73. What scope do you want your strategy to cover?

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      74. Has a high-level ‘as is’ process map been completed, verified and validated?

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      75. What is a worst-case scenario for losses?

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      76. What is out of scope?

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      77. What constraints exist that might impact the team?

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      78. Why are you doing Technical building services and what is the scope?

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      79. When is the estimated completion date?

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      80. How do you manage changes in Technical building services requirements?

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      81. How do you gather requirements?

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      82. If substitutes have been appointed, have they been briefed on the Technical building services goals and received regular communications as to the progress to date?

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      83. Are there different segments of customers?

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      84. Where can you gather more information?

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      85. What sort of initial information to gather?

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      86. What was the context?

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      87. Are stakeholder processes mapped?

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      88. Do you all define Technical building services in the same way?

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      89. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      90. Have all basic functions of Technical building services been defined?

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      91. When are meeting minutes sent out? Who is on the distribution list?

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      92. Who are the Technical building services improvement team members, including Management Leads and Coaches?

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      93. Will team members perform Technical building services work when assigned and in a timely fashion?

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      94. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      95. Are the Technical building services requirements complete?

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      96. Is special Technical building services user knowledge required?

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      97. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      98. Is the team equipped with available and reliable resources?

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      99. Does the team have regular meetings?

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      100. What key stakeholder process output measure(s) does Technical building services leverage and how?

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      101. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      102. Is the work to date meeting requirements?

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      103. What system do you use for gathering Technical building services information?

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      104. Has a project plan, Gantt chart, or similar been developed/completed?

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      105. What is in scope?

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      106. What are the compelling stakeholder reasons for embarking on Technical building services?

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      107. When is/was the Technical building services start date?

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      108. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      109. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      110. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      111. Scope of sensitive information?

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      112. How will the Technical building services team and the group measure complete success of Technical building services?

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      113. Has a team charter been developed and communicated?

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      114. Is Technical building services required?

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      115. How can the value of Technical building services be defined?

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      116. How