Public Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

ability to perform Public service management work? How is the team addressing them?

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      4. How is the team tracking and documenting its work?

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      5. What are the core elements of the Public service management business case?

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      6. Is Public service management required?

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      7. What is the worst case scenario?

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      8. What is out-of-scope initially?

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      9. How do you manage scope?

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      10. Is Public service management linked to key stakeholder goals and objectives?

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      11. What are the Public service management tasks and definitions?

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      12. Who approved the Public service management scope?

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      13. Has the direction changed at all during the course of Public service management? If so, when did it change and why?

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      14. How did the Public service management manager receive input to the development of a Public service management improvement plan and the estimated completion dates/times of each activity?

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      15. How does the Public service management manager ensure against scope creep?

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      16. Has the Public service management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      17. What information should you gather?

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      18. Are the Public service management requirements testable?

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      19. What scope to assess?

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      20. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      21. What is out of scope?

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      22. Is scope creep really all bad news?

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      23. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      24. Are different versions of process maps needed to account for the different types of inputs?

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      25. Are the Public service management requirements complete?

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      26. What is a worst-case scenario for losses?

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      27. If substitutes have been appointed, have they been briefed on the Public service management goals and received regular communications as to the progress to date?

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      28. Are audit criteria, scope, frequency and methods defined?

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      29. Who defines (or who defined) the rules and roles?

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      30. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      31. Has a team charter been developed and communicated?

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      32. Have all of the relationships been defined properly?

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      33. Why are you doing Public service management and what is the scope?

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      34. Is Public service management currently on schedule according to the plan?

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      35. What is in the scope and what is not in scope?

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      36. What are the compelling stakeholder reasons for embarking on Public service management?

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      37. When is/was the Public service management start date?

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      38. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      39. Has a project plan, Gantt chart, or similar been developed/completed?

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      40. What is the definition of success?

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      41. How often are the team meetings?

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      42. How would you define the culture at your organization, how susceptible is it to Public service management changes?

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      43. Will a Public service management production readiness review be required?

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      44. What are the tasks and definitions?

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      45. What is in scope?

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      46. Are all requirements met?

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      47. What sources do you use to gather information for a Public service management study?

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      48. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      49. Is there a clear Public service management case definition?

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      50. How and when will the baselines be defined?

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      51. How will variation in the actual durations of each activity be dealt with to ensure that the expected Public service management results are met?

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      52. What gets examined?

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      53. What are the rough order estimates on cost savings/opportunities that Public service management brings?

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      54. What are the Public service management use cases?

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      55. Is the scope of Public service management defined?

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      56. Are task requirements clearly defined?

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      57. What Public service management services do you require?

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      58. Have all basic functions of Public