Public Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

tenth. Then transfer to the corresponding spoke in the Public Service Management Scorecard on the second next page of the Self-Assessment.

      Your completed Public Service Management Scorecard will give you a clear presentation of which Public Service Management areas need attention.

      Public Service Management

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Public Service Management

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Public Service Management

      Scorecard Example13

      Public Service Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:29

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:76

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:104

      Public Service Management and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Public Service Management130

      1.1 Project Charter: Public Service Management132

      1.2 Stakeholder Register: Public Service Management134

      1.3 Stakeholder Analysis Matrix: Public Service Management135

      2.0 Planning Process Group: Public Service Management137

      2.1 Project Management Plan: Public Service Management140

      2.2 Scope Management Plan: Public Service Management142

      2.3 Requirements Management Plan: Public Service Management144

      2.4 Requirements Documentation: Public Service Management146

      2.5 Requirements Traceability Matrix: Public Service Management148

      2.6 Project Scope Statement: Public Service Management150

      2.7 Assumption and Constraint Log: Public Service Management152

      2.8 Work Breakdown Structure: Public Service Management154

      2.9 WBS Dictionary: Public Service Management156

      2.10 Schedule Management Plan: Public Service Management159

      2.11 Activity List: Public Service Management161

      2.12 Activity Attributes: Public Service Management163

      2.13 Milestone List: Public Service Management165

      2.14 Network Diagram: Public Service Management167

      2.15 Activity Resource Requirements: Public Service Management169

      2.16 Resource Breakdown Structure: Public Service Management170

      2.17 Activity Duration Estimates: Public Service Management172

      2.18 Duration Estimating Worksheet: Public Service Management174

      2.19 Project Schedule: Public Service Management176

      2.20 Cost Management Plan: Public Service Management178

      2.21 Activity Cost Estimates: Public Service Management180

      2.22 Cost Estimating Worksheet: Public Service Management182

      2.23 Cost Baseline: Public Service Management184

      2.24 Quality Management Plan: Public Service Management186

      2.25 Quality Metrics: Public Service Management188

      2.26 Process Improvement Plan: Public Service Management190

      2.27 Responsibility Assignment Matrix: Public Service Management192

      2.28 Roles and Responsibilities: Public Service Management194

      2.29 Human Resource Management Plan: Public Service Management196

      2.30 Communications Management Plan: Public Service Management198

      2.31 Risk Management Plan: Public Service Management200

      2.32 Risk Register: Public Service Management202

      2.33 Probability and Impact Assessment: Public Service Management204

      2.34 Probability and Impact Matrix: Public Service Management206

      2.35 Risk Data Sheet: Public Service Management208

      2.36 Procurement Management Plan: Public Service Management210

      2.37 Source Selection Criteria: Public Service Management212

      2.38 Stakeholder Management Plan: Public Service Management214

      2.39 Change Management Plan: Public Service Management216

      3.0 Executing Process Group: Public Service Management218

      3.1 Team Member Status Report: Public Service Management220

      3.2 Change Request: Public Service Management222

      3.3 Change Log: Public Service Management224

      3.4 Decision Log: Public Service Management226

      3.5 Quality Audit: Public Service Management228

      3.6 Team Directory: Public Service Management231

      3.7 Team Operating Agreement: Public Service Management233

      3.8 Team Performance Assessment: Public Service Management235

      3.9 Team Member Performance Assessment: Public Service Management237

      3.10 Issue Log: Public Service Management239

      4.0 Monitoring and Controlling Process Group: Public Service Management241

      4.1 Project Performance Report: Public Service Management243

      4.2 Variance Analysis: Public Service Management245

      4.3 Earned Value Status: Public Service Management247

      4.4 Risk Audit: Public Service Management249

      4.5 Contractor Status Report: Public Service Management251

      4.6 Formal Acceptance: Public Service Management253

      5.0 Closing Process Group: Public Service Management255

      5.1 Procurement Audit: Public Service Management257

      5.2 Contract Close-Out: Public Service Management260

      5.3 Project or Phase Close-Out: Public Service Management262

      5.4 Lessons Learned: Public Service Management264

      Index266

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5