Business Overhead A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      70. What constraints exist that might impact the team?

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      71. Has the Business overhead work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      72. Who is gathering Business overhead information?

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      73. Is it clearly defined in and to your organization what you do?

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      74. How will the Business overhead team and the group measure complete success of Business overhead?

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      75. Is special Business overhead user knowledge required?

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      76. What is the definition of Business overhead excellence?

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      77. What key stakeholder process output measure(s) does Business overhead leverage and how?

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      78. What defines best in class?

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      79. How do you think the partners involved in Business overhead would have defined success?

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      80. Are the Business overhead requirements testable?

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      81. What is the scope of the Business overhead work?

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      82. What was the context?

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      83. Is there a clear Business overhead case definition?

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      84. How do you gather requirements?

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      85. What is the scope of Business overhead?

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      86. What are the compelling stakeholder reasons for embarking on Business overhead?

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      87. Is Business overhead linked to key stakeholder goals and objectives?

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      88. What are (control) requirements for Business overhead Information?

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      89. What is the scope of the Business overhead effort?

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      90. What is out-of-scope initially?

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      91. What knowledge or experience is required?

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      92. What customer feedback methods were used to solicit their input?

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      93. Are there different segments of customers?

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      94. Are required metrics defined, what are they?

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      95. What are the rough order estimates on cost savings/opportunities that Business overhead brings?

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      96. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      97. How did the Business overhead manager receive input to the development of a Business overhead improvement plan and the estimated completion dates/times of each activity?

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      98. What sort of initial information to gather?

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      99. Is Business overhead required?

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      100. Who are the Business overhead improvement team members, including Management Leads and Coaches?

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      101. When are meeting minutes sent out? Who is on the distribution list?

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      102. Is scope creep really all bad news?

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      103. How do you keep key subject matter experts in the loop?

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      104. What baselines are required to be defined and managed?

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      105. Are accountability and ownership for Business overhead clearly defined?

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      106. What happens if Business overhead’s scope changes?

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      107. How and when will the baselines be defined?

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      108. How would you define the culture at your organization, how susceptible is it to Business overhead changes?

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      109. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      110. Is the Business overhead scope manageable?

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      111. Has a high-level ‘as is’ process map been completed, verified and validated?

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      112. What are the Business overhead tasks and definitions?

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      113. Have all basic functions of Business overhead been defined?

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      114. Does the scope remain the same?

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      115. What critical content must be communicated – who, what, when, where, and how?

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      116. What are the requirements for audit information?

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      117. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      118. How have you defined all Business overhead requirements first?

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      119. Is the work to date meeting requirements?

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      120. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business overhead results are met?

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      121. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      122. When is/was the Business overhead start date?

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      123. How often are the team meetings?

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      124. If substitutes have been appointed, have they been briefed on the Business overhead goals and received regular communications as to the progress to date?

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