Human Services Center A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      126. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      127. How can the value of Human Services Center be defined?

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      128. The political context: who holds power?

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      129. Does the scope remain the same?

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      130. Are all requirements met?

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      131. How will the Human Services Center team and the group measure complete success of Human Services Center?

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      132. How do you manage scope?

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      133. Who defines (or who defined) the rules and roles?

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      134. How and when will the baselines be defined?

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      135. Will a Human Services Center production readiness review be required?

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      136. Are there different segments of customers?

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      137. How do you keep key subject matter experts in the loop?

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      138. When is/was the Human Services Center start date?

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      139. What would be the goal or target for a Human Services Center’s improvement team?

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      140. Is Human Services Center required?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Human Services Center Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How is progress measured?

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      2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Human Services Center services/products?

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      3. Has a cost center been established?

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      4. Did you tackle the cause or the symptom?

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      5. What are hidden Human Services Center quality costs?

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      6. What does your operating model cost?

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      7. What is an unallowable cost?

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      8. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      9. How will costs be allocated?

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      10. What methods are feasible and acceptable to estimate the impact of reforms?

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      11. Which measures and indicators matter?

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      12. What are the estimated costs of proposed changes?

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      13. What causes extra work or rework?

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      14. What causes mismanagement?

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      15. What do you measure and why?

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      16. Who should receive measurement reports?

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      17. Are Human Services Center vulnerabilities categorized and prioritized?

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      18. Do you effectively measure and reward individual and team performance?

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      19. What potential environmental factors impact the Human Services Center effort?

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      20. How long to keep data and how to manage retention costs?

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      21. What are the Human Services Center investment costs?

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      22. What users will be impacted?

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      23. What drives O&M cost?

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      24. Where is the cost?

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      25. How will you measure success?

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      26. How do you measure variability?

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      27. What do people want to verify?

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      28. Is the cost worth the Human Services Center effort ?

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      29. When should you bother with diagrams?

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      30. What are the types and number of measures to use?

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      31. How do you measure efficient delivery of Human Services Center services?

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      32. What is the Human Services Center business impact?

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      33. Are you able to realize any cost savings?

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      34. How is the value delivered by Human Services Center being measured?

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      35. Does management have the right priorities among projects?

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      36. What are your key Human Services Center organizational performance measures, including key short and longer-term financial measures?

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      37. Was a business case (cost/benefit) developed?

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      38. Are the units of measure consistent?

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      39. What are the strategic priorities for this year?

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