Human Services Center A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      15. Has your scope been defined?

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      16. Are different versions of process maps needed to account for the different types of inputs?

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      17. Who approved the Human Services Center scope?

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      18. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      19. Are accountability and ownership for Human Services Center clearly defined?

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      20. What customer feedback methods were used to solicit their input?

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      21. Are the Human Services Center requirements testable?

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      22. How would you define the culture at your organization, how susceptible is it to Human Services Center changes?

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      23. What is the scope of Human Services Center?

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      24. What key stakeholder process output measure(s) does Human Services Center leverage and how?

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      25. What are the rough order estimates on cost savings/opportunities that Human Services Center brings?

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      26. What information should you gather?

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      27. How do you catch Human Services Center definition inconsistencies?

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      28. How do you build the right business case?

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      29. Do you have a Human Services Center success story or case study ready to tell and share?

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      30. Where can you gather more information?

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      31. Is it clearly defined in and to your organization what you do?

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      32. What critical content must be communicated – who, what, when, where, and how?

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      33. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      34. Is there a critical path to deliver Human Services Center results?

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      35. What information do you gather?

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      36. What baselines are required to be defined and managed?

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      37. Is the Human Services Center scope complete and appropriately sized?

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      38. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      39. Has a high-level ‘as is’ process map been completed, verified and validated?

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      40. Has everyone on the team, including the team leaders, been properly trained?

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      41. How will variation in the actual durations of each activity be dealt with to ensure that the expected Human Services Center results are met?

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      42. Is the team equipped with available and reliable resources?

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      43. Are required metrics defined, what are they?

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      44. How is the team tracking and documenting its work?

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      45. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      46. How did the Human Services Center manager receive input to the development of a Human Services Center improvement plan and the estimated completion dates/times of each activity?

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      47. Are task requirements clearly defined?

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      48. Who are the Human Services Center improvement team members, including Management Leads and Coaches?

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      49. What Human Services Center services do you require?

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      50. What happens if Human Services Center’s scope changes?

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      51. How would you define Human Services Center leadership?

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      52. Is special Human Services Center user knowledge required?

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      53. Is the work to date meeting requirements?

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      54. What are the core elements of the Human Services Center business case?

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      55. What gets examined?

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      56. When is the estimated completion date?

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      57. Scope of sensitive information?

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      58. Has a project plan, Gantt chart, or similar been developed/completed?

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      59. Are resources adequate for the scope?

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      60. What defines best in class?

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      61. What are the requirements for audit information?

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      62. How does the Human Services Center manager ensure against scope creep?

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      63. What is out-of-scope initially?

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      64. Who is gathering Human Services Center information?

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      65. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      66. What sort of initial information to gather?

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      67. Is there any additional Human Services Center definition of success?

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      68. What are the tasks and definitions?

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      69. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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