Self Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

      Your completed Self Service Scorecard will give you a clear presentation of which Self Service areas need attention.

      Self Service

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Self Service

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Self Service

      Scorecard Example12

      Self Service

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:23

      CRITERION #3: MEASURE:34

      CRITERION #4: ANALYZE:46

      CRITERION #5: IMPROVE:60

      CRITERION #6: CONTROL:73

      CRITERION #7: SUSTAIN:81

      Self Service and Managing Projects, Criteria for Project Managers:119

      1.0 Initiating Process Group: Self Service120

      1.1 Project Charter: Self Service122

      1.2 Stakeholder Register: Self Service124

      1.3 Stakeholder Analysis Matrix: Self Service125

      2.0 Planning Process Group: Self Service127

      2.1 Project Management Plan: Self Service129

      2.2 Scope Management Plan: Self Service131

      2.3 Requirements Management Plan: Self Service133

      2.4 Requirements Documentation: Self Service135

      2.5 Requirements Traceability Matrix: Self Service137

      2.6 Project Scope Statement: Self Service139

      2.7 Assumption and Constraint Log: Self Service141

      2.8 Work Breakdown Structure: Self Service143

      2.9 WBS Dictionary: Self Service145

      2.10 Schedule Management Plan: Self Service147

      2.11 Activity List: Self Service149

      2.12 Activity Attributes: Self Service151

      2.13 Milestone List: Self Service153

      2.14 Network Diagram: Self Service155

      2.15 Activity Resource Requirements: Self Service157

      2.16 Resource Breakdown Structure: Self Service158

      2.17 Activity Duration Estimates: Self Service160

      2.18 Duration Estimating Worksheet: Self Service162

      2.19 Project Schedule: Self Service164

      2.20 Cost Management Plan: Self Service166

      2.21 Activity Cost Estimates: Self Service168

      2.22 Cost Estimating Worksheet: Self Service170

      2.23 Cost Baseline: Self Service172

      2.24 Quality Management Plan: Self Service174

      2.25 Quality Metrics: Self Service176

      2.26 Process Improvement Plan: Self Service178

      2.27 Responsibility Assignment Matrix: Self Service180

      2.28 Roles and Responsibilities: Self Service182

      2.29 Human Resource Management Plan: Self Service184

      2.30 Communications Management Plan: Self Service186

      2.31 Risk Management Plan: Self Service188

      2.32 Risk Register: Self Service190

      2.33 Probability and Impact Assessment: Self Service192

      2.34 Probability and Impact Matrix: Self Service194

      2.35 Risk Data Sheet: Self Service196

      2.36 Procurement Management Plan: Self Service198

      2.37 Source Selection Criteria: Self Service200

      2.38 Stakeholder Management Plan: Self Service202

      2.39 Change Management Plan: Self Service204

      3.0 Executing Process Group: Self Service206

      3.1 Team Member Status Report: Self Service208

      3.2 Change Request: Self Service210

      3.3 Change Log: Self Service212

      3.4 Decision Log: Self Service214

      3.5 Quality Audit: Self Service216

      3.6 Team Directory: Self Service218

      3.7 Team Operating Agreement: Self Service220

      3.8 Team Performance Assessment: Self Service222

      3.9 Team Member Performance Assessment: Self Service225

      3.10 Issue Log: Self Service227

      4.0 Monitoring and Controlling Process Group: Self Service229

      4.1 Project Performance Report: Self Service231

      4.2 Variance Analysis: Self Service233

      4.3 Earned Value Status: Self Service235

      4.4 Risk Audit: Self Service237

      4.5 Contractor Status Report: Self Service239

      4.6 Formal Acceptance: Self Service241

      5.0 Closing Process Group: Self Service243

      5.1 Procurement Audit: Self Service245

      5.2 Contract Close-Out: Self Service247

      5.3 Project or Phase Close-Out: Self Service249

      5.4 Lessons Learned: Self Service251

      Index253

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How are the Self-service’s objectives aligned to the group’s overall stakeholder strategy?

      <--- Score

      2. Why can chatbots facilitate an employees self-service needs?

      <--- Score

      3. What is the problem or issue?

      <--- Score

      4. Are there any specific expectations or concerns about the Self-service team, Self-service itself?

      <--- Score

      5. Do you know if your current