Self Service Store A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      13. When is the estimated completion date?

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      14. Are accountability and ownership for Self service store clearly defined?

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      15. What is the scope of Self service store?

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      16. How do you gather Self service store requirements?

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      17. How did the Self service store manager receive input to the development of a Self service store improvement plan and the estimated completion dates/times of each activity?

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      18. Are approval levels defined for contracts and supplements to contracts?

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      19. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      20. How will the Self service store team and the group measure complete success of Self service store?

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      21. Are audit criteria, scope, frequency and methods defined?

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      22. What key stakeholder process output measure(s) does Self service store leverage and how?

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      23. What system do you use for gathering Self service store information?

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      24. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      25. Who is gathering information?

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      26. How do you build the right business case?

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      27. How do you hand over Self service store context?

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      28. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      29. What defines best in class?

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      30. Has the Self service store work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      31. How is the team tracking and documenting its work?

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      32. Is Self service store linked to key stakeholder goals and objectives?

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      33. Who approved the Self service store scope?

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      34. What are the compelling stakeholder reasons for embarking on Self service store?

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      35. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      36. How do you manage scope?

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      37. Is Self service store currently on schedule according to the plan?

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      38. What information should you gather?

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      39. What is the scope?

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      40. Is the scope of Self service store defined?

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      41. Are there different segments of customers?

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      42. Do you have organizational privacy requirements?

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      43. Who are the Self service store improvement team members, including Management Leads and Coaches?

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      44. Are resources adequate for the scope?

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      45. Who is gathering Self service store information?

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      46. How often are the team meetings?

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      47. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      48. Is the Self service store scope manageable?

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      49. What are the record-keeping requirements of Self service store activities?

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      50. How are consistent Self service store definitions important?

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      51. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      52. Have the customer needs been translated into specific, measurable requirements? How?

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      53. How do you manage unclear Self service store requirements?

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      54. How will variation in the actual durations of each activity be dealt with to ensure that the expected Self service store results are met?

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      55. How do you keep key subject matter experts in the loop?

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      56. What sources do you use to gather information for a Self service store study?

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      57. What baselines are required to be defined and managed?

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      58. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      59. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      60. Scope of sensitive information?

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      61. What is the worst case scenario?

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      62. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      63. What knowledge or experience is required?

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      64. Is it clearly defined in and to your organization what you do?

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      65. What Self service store requirements should be gathered?

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      66. Is there a clear Self service store case definition?

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      67. How do you manage changes in Self