Self Service Store A Complete Guide - 2020 Edition. Gerardus Blokdyk

Service Store Scorecard on the second next page of the Self-Assessment.

      Your completed Self Service Store Scorecard will give you a clear presentation of which Self Service Store areas need attention.

      Self Service Store

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Self Service Store

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Self Service Store

      Scorecard Example12

      Self Service Store

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Self Service Store and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Self Service Store128

      1.1 Project Charter: Self Service Store130

      1.2 Stakeholder Register: Self Service Store132

      1.3 Stakeholder Analysis Matrix: Self Service Store133

      2.0 Planning Process Group: Self Service Store135

      2.1 Project Management Plan: Self Service Store137

      2.2 Scope Management Plan: Self Service Store139

      2.3 Requirements Management Plan: Self Service Store142

      2.4 Requirements Documentation: Self Service Store144

      2.5 Requirements Traceability Matrix: Self Service Store146

      2.6 Project Scope Statement: Self Service Store148

      2.7 Assumption and Constraint Log: Self Service Store150

      2.8 Work Breakdown Structure: Self Service Store152

      2.9 WBS Dictionary: Self Service Store154

      2.10 Schedule Management Plan: Self Service Store157

      2.11 Activity List: Self Service Store159

      2.12 Activity Attributes: Self Service Store161

      2.13 Milestone List: Self Service Store163

      2.14 Network Diagram: Self Service Store165

      2.15 Activity Resource Requirements: Self Service Store167

      2.16 Resource Breakdown Structure: Self Service Store169

      2.17 Activity Duration Estimates: Self Service Store171

      2.18 Duration Estimating Worksheet: Self Service Store173

      2.19 Project Schedule: Self Service Store175

      2.20 Cost Management Plan: Self Service Store177

      2.21 Activity Cost Estimates: Self Service Store179

      2.22 Cost Estimating Worksheet: Self Service Store181

      2.23 Cost Baseline: Self Service Store183

      2.24 Quality Management Plan: Self Service Store185

      2.25 Quality Metrics: Self Service Store187

      2.26 Process Improvement Plan: Self Service Store189

      2.27 Responsibility Assignment Matrix: Self Service Store191

      2.28 Roles and Responsibilities: Self Service Store193

      2.29 Human Resource Management Plan: Self Service Store195

      2.30 Communications Management Plan: Self Service Store197

      2.31 Risk Management Plan: Self Service Store199

      2.32 Risk Register: Self Service Store201

      2.33 Probability and Impact Assessment: Self Service Store203

      2.34 Probability and Impact Matrix: Self Service Store205

      2.35 Risk Data Sheet: Self Service Store207

      2.36 Procurement Management Plan: Self Service Store209

      2.37 Source Selection Criteria: Self Service Store211

      2.38 Stakeholder Management Plan: Self Service Store213

      2.39 Change Management Plan: Self Service Store215

      3.0 Executing Process Group: Self Service Store217

      3.1 Team Member Status Report: Self Service Store219

      3.2 Change Request: Self Service Store221

      3.3 Change Log: Self Service Store223

      3.4 Decision Log: Self Service Store225

      3.5 Quality Audit: Self Service Store227

      3.6 Team Directory: Self Service Store230

      3.7 Team Operating Agreement: Self Service Store232

      3.8 Team Performance Assessment: Self Service Store234

      3.9 Team Member Performance Assessment: Self Service Store236

      3.10 Issue Log: Self Service Store238

      4.0 Monitoring and Controlling Process Group: Self Service Store240

      4.1 Project Performance Report: Self Service Store242

      4.2 Variance Analysis: Self Service Store244

      4.3 Earned Value Status: Self Service Store246

      4.4 Risk Audit: Self Service Store248

      4.5 Contractor Status Report: Self Service Store250

      4.6 Formal Acceptance: Self Service Store252

      5.0 Closing Process Group: Self Service Store254

      5.1 Procurement Audit: Self Service Store256

      5.2 Contract Close-Out: Self Service Store259

      5.3 Project or Phase Close-Out: Self Service Store261

      5.4 Lessons Learned: Self Service Store263

      Index265

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Who needs what information?

      <--- Score

      2. Why the need?

      <--- Score

      3.