Self Service Software A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      10. How do you manage scope?

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      11. What are the dynamics of the communication plan?

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      12. What information do you gather?

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      13. Why are you doing Self service software and what is the scope?

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      14. What are the rough order estimates on cost savings/opportunities that Self service software brings?

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      15. Are accountability and ownership for Self service software clearly defined?

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      16. Are different versions of process maps needed to account for the different types of inputs?

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      17. Have all of the relationships been defined properly?

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      18. When are meeting minutes sent out? Who is on the distribution list?

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      19. Are the Self service software requirements complete?

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      20. How often are the team meetings?

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      21. What is the scope of the Self service software work?

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      22. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      23. What is out of scope?

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      24. Has a Self service software requirement not been met?

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      25. Is there any additional Self service software definition of success?

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      26. What is in scope?

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      27. How will variation in the actual durations of each activity be dealt with to ensure that the expected Self service software results are met?

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      28. If substitutes have been appointed, have they been briefed on the Self service software goals and received regular communications as to the progress to date?

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      29. What Self service software services do you require?

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      30. Are task requirements clearly defined?

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      31. What is a worst-case scenario for losses?

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      32. What happens if Self service software’s scope changes?

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      33. How do you manage changes in Self service software requirements?

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      34. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      35. Do you have a Self service software success story or case study ready to tell and share?

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      36. What are the Self service software use cases?

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      37. Is the Self service software scope complete and appropriately sized?

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      38. How have you defined all Self service software requirements first?

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      39. Has a high-level ‘as is’ process map been completed, verified and validated?

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      40. Who are the Self service software improvement team members, including Management Leads and Coaches?

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      41. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      42. Are roles and responsibilities formally defined?

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      43. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      44. What is the worst case scenario?

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      45. Is there a Self service software management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      46. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      47. What sort of initial information to gather?

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      48. Are the Self service software requirements testable?

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      49. What is the scope of the Self service software effort?

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      50. Are resources adequate for the scope?

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      51. What is in the scope and what is not in scope?

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      52. Is Self service software currently on schedule according to the plan?

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      53. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      54. What constraints exist that might impact the team?

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      55. What scope to assess?

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      56. Is scope creep really all bad news?

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      57. Are approval levels defined for contracts and supplements to contracts?

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      58. Has everyone on the team, including the team leaders, been properly trained?

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      59. What is the definition of success?

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      60. Are required metrics defined, what are they?

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      61. Has a team charter been developed and communicated?

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      62. Have specific policy objectives been defined?

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      63. Have the customer needs been translated into specific, measurable requirements? How?

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      64. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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