Self Service Software A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      60. Can management personnel recognize the monetary benefit of Self service software?

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      61. How do you identify the kinds of information that you will need?

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      62. Are there Self service software problems defined?

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      63. Would you recognize a threat from the inside?

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      64. Will new equipment/products be required to facilitate Self service software delivery, for example is new software needed?

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      65. What tools and technologies are needed for a custom Self service software project?

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      66. Do you recognize Self service software achievements?

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      67. To what extent would your organization benefit from being recognized as a award recipient?

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      68. What is the Self service software problem definition? What do you need to resolve?

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      69. Is the need for organizational change recognized?

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      70. Who needs to know?

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      71. Think about the people you identified for your Self service software project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      72. What vendors make products that address the Self service software needs?

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      73. Will Self service software deliverables need to be tested and, if so, by whom?

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      74. How does it fit into your organizational needs and tasks?

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      75. Who needs what information?

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      76. What prevents you from making the changes you know will make you a more effective Self service software leader?

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      77. How much are sponsors, customers, partners, stakeholders involved in Self service software? In other words, what are the risks, if Self service software does not deliver successfully?

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      78. What are your needs in relation to Self service software skills, labor, equipment, and markets?

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      79. Did you miss any major Self service software issues?

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      80. Who needs budgets?

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      81. What situation(s) led to this Self service software Self Assessment?

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      82. What is the recognized need?

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      83. What is the extent or complexity of the Self service software problem?

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      84. What are the minority interests and what amount of minority interests can be recognized?

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      85. What do you need to start doing?

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      86. Do you have/need 24-hour access to key personnel?

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      87. Why is this needed?

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      88. What are the stakeholder objectives to be achieved with Self service software?

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      89. Does Self service software create potential expectations in other areas that need to be recognized and considered?

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      90. Are losses recognized in a timely manner?

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      91. What activities does the governance board need to consider?

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      92. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      93. What resources or support might you need?

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      94. What should be considered when identifying available resources, constraints, and deadlines?

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      95. Are there regulatory / compliance issues?

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      96. What Self service software problem should be solved?

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      97. How do you assess your Self service software workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      98. Have you identified your Self service software key performance indicators?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Self service software Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are customer(s) identified and segmented according to their different needs and requirements?

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      2. Are audit criteria, scope, frequency and methods defined?

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      3. What customer feedback methods were used to solicit their input?

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      4. What are the Self service software tasks and definitions?

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      5. How do you catch Self service software definition inconsistencies?

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      6. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      7. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      8. Is the Self service software scope manageable?

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      9. Is Self service software linked to key stakeholder goals and objectives?