Customer Experience Management Integration A Complete Guide - 2020 Edition. Gerardus Blokdyk

What is a worst-case scenario for losses?

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      51. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      52. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      53. What happens if Customer experience management integration’s scope changes?

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      54. How have you defined all Customer experience management integration requirements first?

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      55. Are audit criteria, scope, frequency and methods defined?

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      56. What is the context?

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      57. How can the value of Customer experience management integration be defined?

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      58. What intelligence can you gather?

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      59. Is Customer experience management integration required?

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      60. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      61. What are the requirements for audit information?

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      62. Is Customer experience management integration currently on schedule according to the plan?

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      63. What is in scope?

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      64. Are all requirements met?

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      65. When are meeting minutes sent out? Who is on the distribution list?

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      66. What are the rough order estimates on cost savings/opportunities that Customer experience management integration brings?

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      67. How would you define the culture at your organization, how susceptible is it to Customer experience management integration changes?

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      68. What are the dynamics of the communication plan?

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      69. Do you have organizational privacy requirements?

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      70. Is the team equipped with available and reliable resources?

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      71. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      72. What Customer experience management integration services do you require?

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      73. What is the scope?

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      74. How do you gather the stories?

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      75. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      76. What Customer experience management integration requirements should be gathered?

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      77. How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer experience management integration results are met?

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      78. What is out-of-scope initially?

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      79. How is the team tracking and documenting its work?

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      80. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      81. Who is gathering information?

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      82. What is the definition of success?

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      83. What are the tasks and definitions?

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      84. Is there a critical path to deliver Customer experience management integration results?

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      85. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      86. Where can you gather more information?

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      87. What scope to assess?

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      88. What are the compelling stakeholder reasons for embarking on Customer experience management integration?

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      89. Who are the Customer experience management integration improvement team members, including Management Leads and Coaches?

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      90. Are the Customer experience management integration requirements complete?

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      91. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      92. Will team members regularly document their Customer experience management integration work?

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      93. When is/was the Customer experience management integration start date?

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      94. Is there a clear Customer experience management integration case definition?

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      95. How do you manage changes in Customer experience management integration requirements?

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      96. Is Customer experience management integration linked to key stakeholder goals and objectives?

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      97. How did the Customer experience management integration manager receive input to the development of a Customer experience management integration improvement plan and the estimated completion dates/times of each activity?

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      98. When is the estimated completion date?

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      99. Scope of sensitive information?

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      100. What would be the goal or target for a Customer experience management integration’s improvement team?

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      101. What constraints exist that might impact the team?

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      102. How do you think the partners involved in Customer experience management integration would have defined success?

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      103. Is the Customer experience management integration