Customer Experience Management Integration A Complete Guide - 2020 Edition. Gerardus Blokdyk

Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are different versions of process maps needed to account for the different types of inputs?

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      2. What knowledge or experience is required?

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      3. What is out of scope?

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      4. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      5. Is there a Customer experience management integration management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      6. Has a high-level ‘as is’ process map been completed, verified and validated?

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      7. Have specific policy objectives been defined?

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      8. What are the core elements of the Customer experience management integration business case?

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      9. Are customer(s) identified and segmented according to their different needs and requirements?

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      10. Who approved the Customer experience management integration scope?

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      11. Are the Customer experience management integration requirements testable?

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      12. Is it clearly defined in and to your organization what you do?

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      13. Has a team charter been developed and communicated?

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      14. How do you manage scope?

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      15. Will a Customer experience management integration production readiness review be required?

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      16. How do you hand over Customer experience management integration context?

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      17. Are required metrics defined, what are they?

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      18. What are the Customer experience management integration tasks and definitions?

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      19. If substitutes have been appointed, have they been briefed on the Customer experience management integration goals and received regular communications as to the progress to date?

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      20. Does the scope remain the same?

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      21. Are there any constraints known that bear on the ability to perform Customer experience management integration work? How is the team addressing them?

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      22. Are there different segments of customers?

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      23. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      24. Does the team have regular meetings?

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      25. How will the Customer experience management integration team and the group measure complete success of Customer experience management integration?

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      26. Have the customer needs been translated into specific, measurable requirements? How?

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      27. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      28. What system do you use for gathering Customer experience management integration information?

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      29. What is the scope of Customer experience management integration?

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      30. What information do you gather?

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      31. What are the record-keeping requirements of Customer experience management integration activities?

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      32. What is the scope of the Customer experience management integration work?

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      33. What information should you gather?

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      34. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      35. What customer feedback methods were used to solicit their input?

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      36. Are resources adequate for the scope?

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      37. What key stakeholder process output measure(s) does Customer experience management integration leverage and how?

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      38. What sources do you use to gather information for a Customer experience management integration study?

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      39. How often are the team meetings?

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      40. Are task requirements clearly defined?

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      41. How would you define Customer experience management integration leadership?

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      42. Are accountability and ownership for Customer experience management integration clearly defined?

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      43. How do you catch Customer experience management integration definition inconsistencies?

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      44. Is the Customer experience management integration scope complete and appropriately sized?

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      45. Has a project plan, Gantt chart, or similar been developed/completed?

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      46. Do you all define Customer experience management integration in the same way?

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      47. Is there any additional Customer experience management integration definition of success?

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      48. How do you manage unclear Customer experience management integration requirements?

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      49. What is in the scope and what is not in scope?

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      50.