Systems Health A Complete Guide - 2020 Edition. Gerardus Blokdyk

Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      13. What are the core elements of the Systems health business case?

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      14. What is in scope?

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      15. Why are you doing Systems health and what is the scope?

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      16. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      17. Is the Systems health scope complete and appropriately sized?

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      18. Is Systems health linked to key stakeholder goals and objectives?

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      19. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      20. Who are the Systems health improvement team members, including Management Leads and Coaches?

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      21. How do you gather the stories?

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      22. The political context: who holds power?

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      23. Has a high-level ‘as is’ process map been completed, verified and validated?

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      24. If substitutes have been appointed, have they been briefed on the Systems health goals and received regular communications as to the progress to date?

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      25. How do you catch Systems health definition inconsistencies?

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      26. Is there any additional Systems health definition of success?

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      27. Will team members regularly document their Systems health work?

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      28. What system do you use for gathering Systems health information?

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      29. What key stakeholder process output measure(s) does Systems health leverage and how?

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      30. How and when will the baselines be defined?

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      31. Have all basic functions of Systems health been defined?

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      32. How do you manage unclear Systems health requirements?

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      33. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      34. What knowledge or experience is required?

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      35. Is there a critical path to deliver Systems health results?

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      36. When are meeting minutes sent out? Who is on the distribution list?

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      37. Have the customer needs been translated into specific, measurable requirements? How?

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      38. How do you build the right business case?

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      39. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      40. Has/have the customer(s) been identified?

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      41. Are the Systems health requirements complete?

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      42. What are the Systems health use cases?

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      43. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      44. What scope to assess?

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      45. Is Systems health currently on schedule according to the plan?

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      46. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      47. What are the rough order estimates on cost savings/opportunities that Systems health brings?

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      48. Is it clearly defined in and to your organization what you do?

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      49. What gets examined?

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      50. Have all of the relationships been defined properly?

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      51. What sources do you use to gather information for a Systems health study?

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      52. Is Systems health required?

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      53. What is the worst case scenario?

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      54. What is the context?

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      55. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      56. Is the team equipped with available and reliable resources?

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      57. What are the Systems health tasks and definitions?

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      58. What constraints exist that might impact the team?

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      59. What is the scope of the Systems health effort?

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      60. What critical content must be communicated – who, what, when, where, and how?

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      61. What information should you gather?

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      62. Are roles and responsibilities formally defined?

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      63. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      64. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      65. What is the definition of success?

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      66. Do you all define Systems health in the same way?

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      67. Who is gathering Systems health information?

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