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Список книг автора Группа авторовCustomer Service in Health Care
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service team goals Creating customer service standards unique to your organization Tips on training sessions Strategies for maintaining top-of-mind awareness of customer service among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component of business development and marketing
A Comprehensive French Grammar
Characterized by clear and accessible explanations, numerous examples and sample sentences, a new section on register and tone, and useful appendices covering topics including age and time, A Comprehensive French Grammar, Sixth Edition is an indispensable tool for advanced students of French language and literature. A revised edition of this established, bestselling French grammar Includes a new section on register and medium and offers expanded treatment of French punctuation Features numerous examples and sample sentences, and useful appendices covering topics including age, time, and dimension, all available in an easily-navigable format Written by renowned French scholar, Glanville Price
Mediating Dangerously
Sometimes it's necessary to push beyond the usual limits of the mediation process to achieve deeper and more lasting change. Mediating Dangerously shows how to reach beyond technical and traditional intervention to the outer edges and dark places of dispute resolution, where risk taking is essential and fundamental change is the desired result. It means opening wounds and looking beneath the surface, challenging comfortable assumptions, and exploring dangerous issues such as dishonesty, denial, apathy, domestic violence, grief, war, and slavery in order to reach a deeper level of transformational change. Mediating Dangerously shows conflict resolution professionals how to advance beyond the traditional steps, procedures, and techniques of mediation to unveil its invisible heart and soul and to reveal the subtle and sensitive engine that drives the process of personal and organizational transformation. This book is a major new contribution to the literature of conflict resolution that will inspire and educate professionals in the field for years to come.
The Onward Workbook
An empowering journey that keeps great teachers in the classroom The Onward Workbook is a collection of tools and strategies that help teachers banish the burnout and cultivate true resilience. Keyed to the framework presented in Onward, this companion piece augments the text with practical exercises, coaching, and step-by-step walkthroughs of beneficial practices. Deep introspection allows you to verbalize your feelings, name your challenges, and identify the tools you have and the tools you need—from there, you’ll explore each of the 12 Key Habits and learn how to put them into practice every day. In cultivating resilience within yourself and your teaching practice, you improve your health, your outlook, and your relationships while building an environment in which every child succeeds. This workbook takes you on a journey of specific self-discovery that changes your perspective, renews your confidence, and empowers you to make the much-needed changes that allow you to continue inspiring young minds. Dig deeper within to discover what you’re truly made of Decode complex emotions, body language, and nonverbal communications Challenge your beliefs, build community, and navigate difficult interactions Learn more, feel more, play more, and practice effective self-care Resiliency is an underrated skill—one that can make all the difference in our schools. Challenges will always arise, but it is your response that dictates the outcome. Can you think of a more important lesson for your students? When some 70 percent of teachers quit within their first five years, it is clear that changes must be made. The Onward Workbook equips you to make the changes that you can, and flourish into the future. While this book can be used by individuals, it is also designed so that groups, teams, departments, or an entire staff can take up the learning together. There are specific suggestions in the workbook for using this with a group, and educators will reap even more reward from discussing the practices and experiences with colleagues.
The Self-Directed Learning Handbook
The Self-Directed Learning Handbook offers teachers and principals an innovative program for customizing schooling to the learning needs of individual students– and for motivating them to take increasing responsibility for deciding what and how they should learn. Whether the students are struggling or proficient, the program is designed to nurture their natural passion for learning and mastery, challenging them to go beyond the easy and familiar so they can truly excel. The program can be introduced in stages in any middle or high school classroom and enables students of diverse abilities to design and pursue independent course work, special projects, or even artistic presentations, community field work or apprenticeships. Using this approach, the students take on an increasingly autonomous, self-directed role as they progress. The heart of the program is the action contract (or learning agreement) whereby the student sets challenging yet attainable goals, commits to a path for achieving them, and evaluates the results. Special emphasis is placed on developing skills and competencies that can serve the student well in his or her academic and career endeavors.
The Daily Disciplines of Leadership
The Daily Disciplines of Leadership is a comprehensive and down-to-earth manual for school leaders that addresses the daunting challenges that today's principals, superintendents, and teacher-leaders face on a daily basis. Written by Douglas Reeves– a leading authority on academic standards, performance assessment, and accountability– the information in this book is based on his extensive experience working with educators, administrators, and school board members from across the country and internationally. Reeves discusses the basic purpose of leadership, presents four key leadership archetypes, and offers practical recommendations for action. Covering a wide range of topics– from accountability systems to personal communications– this book will serve as the 'go to' resource for novice and seasoned school leaders alike.
Investigating Cryptocurrencies
Investigate crimes involving cryptocurrencies and other blockchain technologies Bitcoin has traditionally been the payment system of choice for a criminal trading on the Dark Web, and now many other blockchain cryptocurrencies are entering the mainstream as traders are accepting them from low-end investors putting their money into the market. Worse still, the blockchain can even be used to hide information and covert messaging, unknown to most investigators. Investigating Cryptocurrencies is the first book to help corporate, law enforcement, and other investigators understand the technical concepts and the techniques for investigating crimes utilizing the blockchain and related digital currencies such as Bitcoin and Ethereum. Understand blockchain and transaction technologies Set up and run cryptocurrency accounts Build information about specific addresses Access raw data on blockchain ledgers Identify users of cryptocurrencies Extracting cryptocurrency data from live and imaged computers Following the money With nearly $150 billion in cryptocurrency circulating and $3 billion changing hands daily, crimes committed with or paid for with digital cash are a serious business. Luckily, Investigating Cryptocurrencies Forensics shows you how to detect it and, more importantly, stop it in its tracks.
R Projects For Dummies
Make the most of R’s extensive toolset R Projects For Dummies offers a unique learn-by-doing approach. You will increase the depth and breadth of your R skillset by completing a wide variety of projects. By using R’s graphics, interactive, and machine learning tools, you’ll learn to apply R’s extensive capabilities in an array of scenarios. The depth of the project experience is unmatched by any other content online or in print. And you just might increase your statistics knowledge along the way, too! R is a free tool, and it’s the basis of a huge amount of work in data science. It's taking the place of costly statistical software that sometimes takes a long time to learn. One reason is that you can use just a few R commands to create sophisticated analyses. Another is that easy-to-learn R graphics enable you make the results of those analyses available to a wide audience. This book will help you sharpen your skills by applying them in the context of projects with R, including dashboards, image processing, data reduction, mapping, and more. Appropriate for R users at all levels Helps R programmers plan and complete their own projects Focuses on R functions and packages Shows how to carry out complex analyses by just entering a few commands If you’re brand new to R or just want to brush up on your skills, R Projects For Dummies will help you complete your projects with ease.
Front-end Development with ASP.NET Core, Angular, and Bootstrap
Stay ahead of the web evolution with elegant combination front-end development Front-End Development with ASP.NET Core, Angular, and Bootstrap is the professional's guide to fast, responsive web development. Utilizing the most popular combination of web technologies for Microsoft developers, this guide provides the latest best practices and ASP.NET MVP guidance to get you up to speed quickly. The newest ASP.NET – now called ASP.NET Core – is leaner, easier to use, and less bound to the operating system and IDE.colle, giving you the perfect opportunity to leverage third-party frameworks and libraries that provide functionalities not native to ASP.NET Core and Visual Studio. This book shows you how to integrate ASP.NET Core with Angular, Bootstrap, and similar frameworks, with a bit of jQuery Mobile, Nuget, continuous deployment, Bower dependencies, and Gulp/Grunt build systems, including development beyond Windows on Mac and Linux. With clear, concise instruction and expert insight, this guide is an invaluable resource for meeting the demands of modern web development. Combine ASP.NET Core with different tools, frameworks, and libraries Utilize third-party libraries with non-native functionalities Adopt the most up-to-date best practices for front-end development Develop flexible, responsive design sites The world of web development is evolving faster than ever before, and the trend is toward small, focused frameworks with modular capabilities. Microsoft has noticed, and upgraded ASP.NET Core to align with the latest industry expectations. Front-End Development with ASP.NET Core, Angular, and Bootstrap helps you elegantly integrate these technologies to develop the sites that the industry demands.