Internet Of Services A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      121. What critical content must be communicated – who, what, when, where, and how?

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      122. How will variation in the actual durations of each activity be dealt with to ensure that the expected Internet of Services results are met?

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      123. Has a high-level ‘as is’ process map been completed, verified and validated?

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      124. Are there any constraints known that bear on the ability to perform Internet of Services work? How is the team addressing them?

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      125. Who is gathering information?

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      126. Has a project plan, Gantt chart, or similar been developed/completed?

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      127. The political context: who holds power?

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      128. When are meeting minutes sent out? Who is on the distribution list?

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      129. Who defines (or who defined) the rules and roles?

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      130. Are the Internet of Services requirements complete?

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      131. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      132. What is the context?

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      133. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      134. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      135. Is the Internet of Services scope manageable?

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      136. Who approved the Internet of Services scope?

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      137. Who is gathering Internet of Services information?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Internet of Services Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Where is the cost?

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      2. What are your primary costs, revenues, assets?

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      3. Does a Internet of Services quantification method exist?

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      4. Which measures and indicators matter?

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      5. What are the costs of delaying Internet of Services action?

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      6. How do you prevent mis-estimating cost?

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      7. Which Internet of Services impacts are significant?

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      8. Are you able to realize any cost savings?

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      9. What are your operating costs?

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      10. How sensitive must the Internet of Services strategy be to cost?

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      11. Are the units of measure consistent?

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      12. What is the cause of any Internet of Services gaps?

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      13. What is the root cause(s) of the problem?

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      14. What could cause you to change course?

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      15. What is an unallowable cost?

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      16. How frequently do you track Internet of Services measures?

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      17. How will you measure your Internet of Services effectiveness?

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      18. How do you measure efficient delivery of Internet of Services services?

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      19. Have you included everything in your Internet of Services cost models?

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      20. How will measures be used to manage and adapt?

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      21. Was a business case (cost/benefit) developed?

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      22. What is the Internet of Services business impact?

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      23. Are missed Internet of Services opportunities costing your organization money?

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      24. How do you verify if Internet of Services is built right?

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      25. How do you verify the Internet of Services requirements quality?

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      26. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      27. Is the cost worth the Internet of Services effort ?

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      28. How do you verify your resources?

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      29. Does management have the right priorities among projects?

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      30. What are the current costs of the Internet of Services process?

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      31. How do you measure success?

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      32. Is the solution cost-effective?

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      33. What is the total fixed cost?

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      34. How are costs allocated?

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      35. What is the cost of rework?

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      36. What can be used to verify compliance?

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