Health Communication A Complete Guide - 2020 Edition. Gerardus Blokdyk

all requirements met?

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      15. Do you have organizational privacy requirements?

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      16. Are there different segments of customers?

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      17. Is there a clear Health communication case definition?

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      18. How would you define the culture at your organization, how susceptible is it to Health communication changes?

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      19. Is the Health communication scope complete and appropriately sized?

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      20. How have you defined all Health communication requirements first?

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      21. Have all of the relationships been defined properly?

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      22. What was the context?

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      23. What is the scope of the Health communication effort?

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      24. How do you think the partners involved in Health communication would have defined success?

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      25. Are improvement team members fully trained on Health communication?

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      26. Scope of sensitive information?

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      27. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      28. When is the estimated completion date?

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      29. Have specific policy objectives been defined?

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      30. What knowledge or experience is required?

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      31. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      32. How do you gather the stories?

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      33. What are the record-keeping requirements of Health communication activities?

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      34. What sources do you use to gather information for a Health communication study?

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      35. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      36. Is Health communication linked to key stakeholder goals and objectives?

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      37. When is/was the Health communication start date?

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      38. Are approval levels defined for contracts and supplements to contracts?

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      39. What are the requirements for audit information?

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      40. Who is gathering information?

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      41. What is in the scope and what is not in scope?

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      42. Has the direction changed at all during the course of Health communication? If so, when did it change and why?

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      43. Is there a Health communication management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      44. What are (control) requirements for Health communication Information?

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      45. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      46. Are the Health communication requirements complete?

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      47. Is it clearly defined in and to your organization what you do?

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      48. What Health communication services do you require?

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      49. Are accountability and ownership for Health communication clearly defined?

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      50. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      51. Has a high-level ‘as is’ process map been completed, verified and validated?

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      52. Has/have the customer(s) been identified?

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      53. What intelligence can you gather?

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      54. How is the team tracking and documenting its work?

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      55. How would you define Health communication leadership?

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      56. How do you hand over Health communication context?

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      57. What are the dynamics of the communication plan?

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      58. How do you catch Health communication definition inconsistencies?

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      59. What is out-of-scope initially?

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      60. What happens if Health communication’s scope changes?

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      61. What is the context?

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      62. Is full participation by members in regularly held team meetings guaranteed?

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      63. What are the Health communication use cases?

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      64. Have the customer needs been translated into specific, measurable requirements? How?

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      65. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      66. How do you build the right business case?

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      67. How do you manage scope?

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      68. Does the team have regular meetings?

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      69. Why are you doing Health communication and what is the scope?

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      70. Who defines (or who defined) the rules and roles?

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