Health Care Quality A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      69. What happens if Health care quality’s scope changes?

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      70. Are there any constraints known that bear on the ability to perform Health care quality work? How is the team addressing them?

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      71. When is/was the Health care quality start date?

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      72. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      73. How will the Health care quality team and the group measure complete success of Health care quality?

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      74. What would be the goal or target for a Health care quality’s improvement team?

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      75. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      76. What are the dynamics of the communication plan?

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      77. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health care quality results are met?

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      78. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      79. How do you keep key subject matter experts in the loop?

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      80. What are the Health care quality use cases?

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      81. Has everyone on the team, including the team leaders, been properly trained?

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      82. When is the estimated completion date?

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      83. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      84. What are the rough order estimates on cost savings/opportunities that Health care quality brings?

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      85. How do you catch Health care quality definition inconsistencies?

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      86. What critical content must be communicated – who, what, when, where, and how?

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      87. What are the requirements for audit information?

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      88. Is the work to date meeting requirements?

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      89. Is there a clear Health care quality case definition?

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      90. How would you define the culture at your organization, how susceptible is it to Health care quality changes?

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      91. How can the value of Health care quality be defined?

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      92. Is the scope of Health care quality defined?

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      93. How did the Health care quality manager receive input to the development of a Health care quality improvement plan and the estimated completion dates/times of each activity?

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      94. What are the compelling stakeholder reasons for embarking on Health care quality?

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      95. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      96. What Health care quality services do you require?

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      97. How do you gather requirements?

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      98. What is a worst-case scenario for losses?

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      99. Will team members regularly document their Health care quality work?

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      100. What sort of initial information to gather?

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      101. Are all requirements met?

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      102. What is in the scope and what is not in scope?

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      103. If substitutes have been appointed, have they been briefed on the Health care quality goals and received regular communications as to the progress to date?

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      104. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      105. Is there any additional Health care quality definition of success?

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      106. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      107. How do you manage scope?

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      108. What defines best in class?

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      109. What is the scope of the Health care quality work?

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      110. How often are the team meetings?

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      111. What are the record-keeping requirements of Health care quality activities?

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      112. What was the context?

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      113. What is the scope of the Health care quality effort?

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      114. Are there different segments of customers?

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      115. Who approved the Health care quality scope?

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      116. What is the definition of Health care quality excellence?

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      117. Is there a Health care quality management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      118. When are meeting minutes sent out? Who is on the distribution list?

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      119. Where can you gather more information?

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      120. Is there a critical path to deliver Health care quality results?

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      121. What key stakeholder process output measure(s) does Health care quality leverage and how?

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