Financial Inclusion A Complete Guide - 2020 Edition. Gerardus Blokdyk

Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      11. Are the Financial inclusion requirements testable?

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      12. How did the Financial inclusion manager receive input to the development of a Financial inclusion improvement plan and the estimated completion dates/times of each activity?

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      13. What Financial inclusion services do you require?

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      14. How would you define Financial inclusion leadership?

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      15. What sort of initial information to gather?

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      16. Is the work to date meeting requirements?

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      17. How can the value of Financial inclusion be defined?

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      18. The political context: who holds power?

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      19. Is the Financial inclusion scope complete and appropriately sized?

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      20. Is Financial inclusion currently on schedule according to the plan?

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      21. What is the scope of the Financial inclusion effort?

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      22. Are accountability and ownership for Financial inclusion clearly defined?

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      23. Is full participation by members in regularly held team meetings guaranteed?

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      24. What is a worst-case scenario for losses?

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      25. Are required metrics defined, what are they?

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      26. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      27. How are consistent Financial inclusion definitions important?

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      28. What is out-of-scope initially?

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      29. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      30. Are different versions of process maps needed to account for the different types of inputs?

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      31. Does the scope remain the same?

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      32. Are approval levels defined for contracts and supplements to contracts?

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      33. What happens if Financial inclusion’s scope changes?

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      34. What knowledge or experience is required?

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      35. What defines best in class?

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      36. How is the team tracking and documenting its work?

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      37. Who is gathering information?

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      38. Is there a clear Financial inclusion case definition?

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      39. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      40. How do you manage unclear Financial inclusion requirements?

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      41. Is there a Financial inclusion management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      42. How and when will the baselines be defined?

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      43. What is the context?

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      44. Will team members perform Financial inclusion work when assigned and in a timely fashion?

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      45. How do you gather Financial inclusion requirements?

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      46. Is the team equipped with available and reliable resources?

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      47. What Financial inclusion requirements should be gathered?

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      48. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      49. How do you gather requirements?

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      50. Who approved the Financial inclusion scope?

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      51. What are the dynamics of the communication plan?

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      52. Has your scope been defined?

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      53. Is the Financial inclusion scope manageable?

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      54. What scope do you want your strategy to cover?

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      55. Who is gathering Financial inclusion information?

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      56. What is in the scope and what is not in scope?

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      57. Is there any additional Financial inclusion definition of success?

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      58. Are roles and responsibilities formally defined?

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      59. What information do you gather?

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      60. What was the context?

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      61. How do you gather the stories?

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      62. Are the Financial inclusion requirements complete?

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      63. Are there any constraints known that bear on the ability to perform Financial inclusion work? How is the team addressing them?

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      64. Do you have organizational privacy requirements?

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      65. How do you keep key subject matter experts in the loop?

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      66. Will team members regularly document their Financial inclusion work?

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