Healthcare Services A Complete Guide - 2020 Edition. Gerardus Blokdyk

must be communicated – who, what, when, where, and how?

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      10. The political context: who holds power?

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      11. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      12. What Healthcare services services do you require?

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      13. What sort of initial information to gather?

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      14. What Healthcare services requirements should be gathered?

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      15. Does the team have regular meetings?

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      16. How do you manage scope?

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      17. How did the Healthcare services manager receive input to the development of a Healthcare services improvement plan and the estimated completion dates/times of each activity?

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      18. How do you hand over Healthcare services context?

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      19. How have you defined all Healthcare services requirements first?

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      20. Who is gathering Healthcare services information?

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      21. How do you manage unclear Healthcare services requirements?

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      22. What is the worst case scenario?

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      23. What are the rough order estimates on cost savings/opportunities that Healthcare services brings?

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      24. How will the Healthcare services team and the group measure complete success of Healthcare services?

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      25. When are meeting minutes sent out? Who is on the distribution list?

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      26. Is there a Healthcare services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      27. What are the record-keeping requirements of Healthcare services activities?

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      28. What is the scope of the Healthcare services effort?

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      29. What is the definition of success?

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      30. What are the requirements for audit information?

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      31. Is special Healthcare services user knowledge required?

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      32. Are all requirements met?

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      33. What key stakeholder process output measure(s) does Healthcare services leverage and how?

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      34. Is Healthcare services required?

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      35. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      36. Are different versions of process maps needed to account for the different types of inputs?

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      37. What is in the scope and what is not in scope?

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      38. Do you all define Healthcare services in the same way?

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      39. Has the Healthcare services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      40. Are the Healthcare services requirements testable?

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      41. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      42. What constraints exist that might impact the team?

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      43. When is the estimated completion date?

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      44. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      45. What customer feedback methods were used to solicit their input?

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      46. What scope do you want your strategy to cover?

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      47. How do you gather requirements?

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      48. What is the context?

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      49. What are the tasks and definitions?

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      50. Is the work to date meeting requirements?

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      51. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      52. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      53. What information should you gather?

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      54. What is out of scope?

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      55. What scope to assess?

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      56. What are the dynamics of the communication plan?

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      57. How does the Healthcare services manager ensure against scope creep?

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      58. What system do you use for gathering Healthcare services information?

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      59. When is/was the Healthcare services start date?

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      60. Why are you doing Healthcare services and what is the scope?

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      61. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      62. What is in scope?

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      63. Is Healthcare services currently on schedule according to the plan?

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      64. How would you define the culture at your organization, how susceptible is it to Healthcare services changes?

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