Customer Media A Complete Guide - 2020 Edition. Gerardus Blokdyk

next page of the Self-Assessment.

      Your completed Customer Media Scorecard will give you a clear presentation of which Customer Media areas need attention.

      Customer Media

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Customer Media

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Customer Media

      Scorecard Example12

      Customer Media

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:41

      CRITERION #4: ANALYZE:55

      CRITERION #5: IMPROVE:71

      CRITERION #6: CONTROL:86

      CRITERION #7: SUSTAIN:98

      Customer Media and Managing Projects, Criteria for Project Managers:122

      1.0 Initiating Process Group: Customer Media123

      1.1 Project Charter: Customer Media125

      1.2 Stakeholder Register: Customer Media127

      1.3 Stakeholder Analysis Matrix: Customer Media128

      2.0 Planning Process Group: Customer Media130

      2.1 Project Management Plan: Customer Media132

      2.2 Scope Management Plan: Customer Media134

      2.3 Requirements Management Plan: Customer Media136

      2.4 Requirements Documentation: Customer Media138

      2.5 Requirements Traceability Matrix: Customer Media140

      2.6 Project Scope Statement: Customer Media142

      2.7 Assumption and Constraint Log: Customer Media144

      2.8 Work Breakdown Structure: Customer Media146

      2.9 WBS Dictionary: Customer Media148

      2.10 Schedule Management Plan: Customer Media150

      2.11 Activity List: Customer Media152

      2.12 Activity Attributes: Customer Media154

      2.13 Milestone List: Customer Media156

      2.14 Network Diagram: Customer Media158

      2.15 Activity Resource Requirements: Customer Media160

      2.16 Resource Breakdown Structure: Customer Media162

      2.17 Activity Duration Estimates: Customer Media164

      2.18 Duration Estimating Worksheet: Customer Media166

      2.19 Project Schedule: Customer Media168

      2.20 Cost Management Plan: Customer Media170

      2.21 Activity Cost Estimates: Customer Media172

      2.22 Cost Estimating Worksheet: Customer Media174

      2.23 Cost Baseline: Customer Media176

      2.24 Quality Management Plan: Customer Media178

      2.25 Quality Metrics: Customer Media180

      2.26 Process Improvement Plan: Customer Media182

      2.27 Responsibility Assignment Matrix: Customer Media184

      2.28 Roles and Responsibilities: Customer Media186

      2.29 Human Resource Management Plan: Customer Media188

      2.30 Communications Management Plan: Customer Media190

      2.31 Risk Management Plan: Customer Media192

      2.32 Risk Register: Customer Media194

      2.33 Probability and Impact Assessment: Customer Media196

      2.34 Probability and Impact Matrix: Customer Media198

      2.35 Risk Data Sheet: Customer Media200

      2.36 Procurement Management Plan: Customer Media202

      2.37 Source Selection Criteria: Customer Media204

      2.38 Stakeholder Management Plan: Customer Media206

      2.39 Change Management Plan: Customer Media208

      3.0 Executing Process Group: Customer Media210

      3.1 Team Member Status Report: Customer Media212

      3.2 Change Request: Customer Media214

      3.3 Change Log: Customer Media216

      3.4 Decision Log: Customer Media218

      3.5 Quality Audit: Customer Media220

      3.6 Team Directory: Customer Media223

      3.7 Team Operating Agreement: Customer Media225

      3.8 Team Performance Assessment: Customer Media227

      3.9 Team Member Performance Assessment: Customer Media229

      3.10 Issue Log: Customer Media231

      4.0 Monitoring and Controlling Process Group: Customer Media233

      4.1 Project Performance Report: Customer Media235

      4.2 Variance Analysis: Customer Media237

      4.3 Earned Value Status: Customer Media239

      4.4 Risk Audit: Customer Media241

      4.5 Contractor Status Report: Customer Media243

      4.6 Formal Acceptance: Customer Media245

      5.0 Closing Process Group: Customer Media247

      5.1 Procurement Audit: Customer Media249

      5.2 Contract Close-Out: Customer Media251

      5.3 Project or Phase Close-Out: Customer Media253

      5.4 Lessons Learned: Customer Media255

      Index257

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are there recognized Customer media problems?

      <--- Score

      2. Who needs to know?

      <--- Score

      3. Are employees recognized for desired behaviors?

      <--- Score

      4. Are there any revenue recognition issues?

      <--- Score

      5.