Enterprise Process Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Enterprise Process Management Scorecard on the second next page of the Self-Assessment.

      Your completed Enterprise Process Management Scorecard will give you a clear presentation of which Enterprise Process Management areas need attention.

      Enterprise Process Management

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Enterprise Process Management

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Enterprise Process Management

      Scorecard Example13

      Enterprise Process Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Enterprise Process Management and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Enterprise Process Management130

      1.1 Project Charter: Enterprise Process Management132

      1.2 Stakeholder Register: Enterprise Process Management134

      1.3 Stakeholder Analysis Matrix: Enterprise Process Management135

      2.0 Planning Process Group: Enterprise Process Management137

      2.1 Project Management Plan: Enterprise Process Management140

      2.2 Scope Management Plan: Enterprise Process Management142

      2.3 Requirements Management Plan: Enterprise Process Management144

      2.4 Requirements Documentation: Enterprise Process Management146

      2.5 Requirements Traceability Matrix: Enterprise Process Management148

      2.6 Project Scope Statement: Enterprise Process Management150

      2.7 Assumption and Constraint Log: Enterprise Process Management153

      2.8 Work Breakdown Structure: Enterprise Process Management155

      2.9 WBS Dictionary: Enterprise Process Management157

      2.10 Schedule Management Plan: Enterprise Process Management159

      2.11 Activity List: Enterprise Process Management161

      2.12 Activity Attributes: Enterprise Process Management163

      2.13 Milestone List: Enterprise Process Management165

      2.14 Network Diagram: Enterprise Process Management167

      2.15 Activity Resource Requirements: Enterprise Process Management169

      2.16 Resource Breakdown Structure: Enterprise Process Management171

      2.17 Activity Duration Estimates: Enterprise Process Management173

      2.18 Duration Estimating Worksheet: Enterprise Process Management175

      2.19 Project Schedule: Enterprise Process Management177

      2.20 Cost Management Plan: Enterprise Process Management179

      2.21 Activity Cost Estimates: Enterprise Process Management181

      2.22 Cost Estimating Worksheet: Enterprise Process Management183

      2.23 Cost Baseline: Enterprise Process Management185

      2.24 Quality Management Plan: Enterprise Process Management187

      2.25 Quality Metrics: Enterprise Process Management189

      2.26 Process Improvement Plan: Enterprise Process Management191

      2.27 Responsibility Assignment Matrix: Enterprise Process Management193

      2.28 Roles and Responsibilities: Enterprise Process Management195

      2.29 Human Resource Management Plan: Enterprise Process Management197

      2.30 Communications Management Plan: Enterprise Process Management199

      2.31 Risk Management Plan: Enterprise Process Management201

      2.32 Risk Register: Enterprise Process Management203

      2.33 Probability and Impact Assessment: Enterprise Process Management205

      2.34 Probability and Impact Matrix: Enterprise Process Management207

      2.35 Risk Data Sheet: Enterprise Process Management209

      2.36 Procurement Management Plan: Enterprise Process Management211

      2.37 Source Selection Criteria: Enterprise Process Management213

      2.38 Stakeholder Management Plan: Enterprise Process Management215

      2.39 Change Management Plan: Enterprise Process Management217

      3.0 Executing Process Group: Enterprise Process Management219

      3.1 Team Member Status Report: Enterprise Process Management221

      3.2 Change Request: Enterprise Process Management223

      3.3 Change Log: Enterprise Process Management225

      3.4 Decision Log: Enterprise Process Management227

      3.5 Quality Audit: Enterprise Process Management229

      3.6 Team Directory: Enterprise Process Management232

      3.7 Team Operating Agreement: Enterprise Process Management234

      3.8 Team Performance Assessment: Enterprise Process Management236

      3.9 Team Member Performance Assessment: Enterprise Process Management238

      3.10 Issue Log: Enterprise Process Management240

      4.0 Monitoring and Controlling Process Group: Enterprise Process Management242

      4.1 Project Performance Report: Enterprise Process Management244

      4.2 Variance Analysis: Enterprise Process Management246

      4.3 Earned Value Status: Enterprise Process Management248

      4.4 Risk Audit: Enterprise Process Management250

      4.5 Contractor Status Report: Enterprise Process Management252

      4.6 Formal Acceptance: Enterprise Process Management254

      5.0 Closing Process Group: Enterprise Process Management256

      5.1 Procurement Audit: Enterprise Process Management258

      5.2 Contract Close-Out: Enterprise Process Management261

      5.3 Project or Phase Close-Out: Enterprise Process Management263

      5.4 Lessons Learned: Enterprise Process Management265

      Index267

      CRITERION