Quality In Health Care A Complete Guide - 2020 Edition. Gerardus Blokdyk

How do you hand over Quality in Health Care context?

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      66. Have all basic functions of Quality in Health Care been defined?

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      67. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      68. Do you have organizational privacy requirements?

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      69. How do you gather Quality in Health Care requirements?

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      70. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      71. What would be the goal or target for a Quality in Health Care’s improvement team?

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      72. How do you think the partners involved in Quality in Health Care would have defined success?

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      73. What are the core elements of the Quality in Health Care business case?

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      74. What scope to assess?

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      75. How did the Quality in Health Care manager receive input to the development of a Quality in Health Care improvement plan and the estimated completion dates/times of each activity?

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      76. Has/have the customer(s) been identified?

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      77. The political context: who holds power?

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      78. Are resources adequate for the scope?

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      79. What critical content must be communicated – who, what, when, where, and how?

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      80. What defines best in class?

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      81. Are the Quality in Health Care requirements testable?

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      82. What Quality in Health Care requirements should be gathered?

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      83. How do you build the right business case?

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      84. Is the work to date meeting requirements?

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      85. What are the record-keeping requirements of Quality in Health Care activities?

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      86. Do you all define Quality in Health Care in the same way?

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      87. What is the context?

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      88. Has everyone on the team, including the team leaders, been properly trained?

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      89. Who approved the Quality in Health Care scope?

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      90. Are all requirements met?

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      91. Who defines (or who defined) the rules and roles?

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      92. How do you gather requirements?

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      93. What intelligence can you gather?

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      94. What are the Quality in Health Care use cases?

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      95. What customer feedback methods were used to solicit their input?

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      96. What knowledge or experience is required?

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      97. What constraints exist that might impact the team?

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      98. What was the context?

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      99. Has a Quality in Health Care requirement not been met?

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      100. Who are the Quality in Health Care improvement team members, including Management Leads and Coaches?

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      101. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      102. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      103. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      104. What are the rough order estimates on cost savings/opportunities that Quality in Health Care brings?

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      105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      106. Is there any additional Quality in Health Care definition of success?

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      107. How does the Quality in Health Care manager ensure against scope creep?

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      108. How will variation in the actual durations of each activity be dealt with to ensure that the expected Quality in Health Care results are met?

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      109. When is the estimated completion date?

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      110. What are the tasks and definitions?

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      111. What are the dynamics of the communication plan?

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      112. What are the compelling stakeholder reasons for embarking on Quality in Health Care?

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      113. Will team members regularly document their Quality in Health Care work?

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      114. Are there any constraints known that bear on the ability to perform Quality in Health Care work? How is the team addressing them?

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      115. Are required metrics defined, what are they?

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      116. When are meeting minutes sent out? Who is on the distribution list?

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      117. Are accountability and ownership for Quality in Health Care clearly defined?

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      118. What is the scope of Quality in Health Care?

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      119. What is the worst case scenario?

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      120. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative