Customer Service Assurance A Complete Guide - 2020 Edition. Gerardus Blokdyk

my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is the quality assurance team identified?

      <--- Score

      2. Think about the people you identified for your Customer Service Assurance project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

      <--- Score

      3. How are you going to measure success?

      <--- Score

      4. Who needs budgets?

      <--- Score

      5. Are employees recognized for desired behaviors?

      <--- Score

      6. What is the extent or complexity of the Customer Service Assurance problem?

      <--- Score

      7. Did you miss any major Customer Service Assurance issues?

      <--- Score

      8. What is the smallest subset of the problem you can usefully solve?

      <--- Score

      9. What Customer Service Assurance events should you attend?

      <--- Score

      10. Are there any specific expectations or concerns about the Customer Service Assurance team, Customer Service Assurance itself?

      <--- Score

      11. To what extent does each concerned units management team recognize Customer Service Assurance as an effective investment?

      <--- Score

      12. Is it needed?

      <--- Score

      13. What information do users need?

      <--- Score

      14. What are the stakeholder objectives to be achieved with Customer Service Assurance?

      <--- Score

      15. Who needs to know about Customer Service Assurance?

      <--- Score

      16. How many trainings, in total, are needed?

      <--- Score

      17. Which information does the Customer Service Assurance business case need to include?

      <--- Score

      18. Which issues are too important to ignore?

      <--- Score

      19. What training and capacity building actions are needed to implement proposed reforms?

      <--- Score

      20. Does Customer Service Assurance create potential expectations in other areas that need to be recognized and considered?

      <--- Score

      21. What situation(s) led to this Customer Service Assurance Self Assessment?

      <--- Score

      22. What is the problem or issue?

      <--- Score

      23. Are controls defined to recognize and contain problems?

      <--- Score

      24. To what extent would your organization benefit from being recognized as a award recipient?

      <--- Score

      25. What Customer Service Assurance capabilities do you need?

      <--- Score

      26. How much are sponsors, customers, partners, stakeholders involved in Customer Service Assurance? In other words, what are the risks, if Customer Service Assurance does not deliver successfully?

      <--- Score

      27. How do you recognize an Customer Service Assurance objection?

      <--- Score

      28. Are losses recognized in a timely manner?

      <--- Score

      29. Would you recognize a threat from the inside?

      <--- Score

      30. Do you need different information or graphics?

      <--- Score

      31. What Customer Service Assurance coordination do you need?

      <--- Score

      32. Are there any revenue recognition issues?

      <--- Score

      33. What are the clients issues and concerns?

      <--- Score

      34. Will new equipment/products be required to facilitate Customer Service Assurance delivery, for example is new software needed?

      <--- Score

      35. Who are your key stakeholders who need to sign off?

      <--- Score

      36. What resources or support might you need?

      <--- Score

      37. For your Customer Service Assurance project, identify and describe the business environment, is there more than one layer to the business environment?

      <--- Score

      38. Which needs are not included or involved?

      <--- Score

      39. Who should resolve the Customer Service Assurance issues?

      <--- Score

      40. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

      <--- Score

      41. What extra resources will you need?

      <--- Score

      42. Are problem definition and motivation clearly presented?

      <--- Score

      43. What needs to stay?

      <--- Score

      44. Who else hopes to benefit from it?

      <--- Score

      45. How do you assess your Customer Service Assurance workforce capability and capacity needs, including skills, competencies, and staffing levels?

      <--- Score

      46. What Customer Service Assurance problem should be solved?

      <--- Score

      47. What problems are you facing and how do you consider Customer Service Assurance will circumvent those obstacles?

      <--- Score

      48. Will Customer Service Assurance deliverables need to be tested and, if so, by whom?

      <--- Score

      49. Do you have/need 24-hour access to key personnel?

      <--- Score

      50. What is the recognized need?

      <--- Score

      51. Are there Customer Service Assurance problems defined?

      <--- Score

      52. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

      <--- Score

      53. When a Customer Service Assurance manager recognizes a problem,