Healthcare Quality A Complete Guide - 2020 Edition. Gerardus Blokdyk

Quality Scorecard on the second next page of the Self-Assessment.

      Your completed Healthcare Quality Scorecard will give you a clear presentation of which Healthcare Quality areas need attention.

      Healthcare Quality

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Healthcare Quality

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Healthcare Quality

      Scorecard Example12

      Healthcare Quality

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:102

      Healthcare Quality and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Healthcare Quality128

      1.1 Project Charter: Healthcare Quality130

      1.2 Stakeholder Register: Healthcare Quality132

      1.3 Stakeholder Analysis Matrix: Healthcare Quality133

      2.0 Planning Process Group: Healthcare Quality135

      2.1 Project Management Plan: Healthcare Quality137

      2.2 Scope Management Plan: Healthcare Quality139

      2.3 Requirements Management Plan: Healthcare Quality141

      2.4 Requirements Documentation: Healthcare Quality143

      2.5 Requirements Traceability Matrix: Healthcare Quality145

      2.6 Project Scope Statement: Healthcare Quality147

      2.7 Assumption and Constraint Log: Healthcare Quality149

      2.8 Work Breakdown Structure: Healthcare Quality151

      2.9 WBS Dictionary: Healthcare Quality153

      2.10 Schedule Management Plan: Healthcare Quality155

      2.11 Activity List: Healthcare Quality157

      2.12 Activity Attributes: Healthcare Quality159

      2.13 Milestone List: Healthcare Quality161

      2.14 Network Diagram: Healthcare Quality163

      2.15 Activity Resource Requirements: Healthcare Quality165

      2.16 Resource Breakdown Structure: Healthcare Quality166

      2.17 Activity Duration Estimates: Healthcare Quality168

      2.18 Duration Estimating Worksheet: Healthcare Quality170

      2.19 Project Schedule: Healthcare Quality172

      2.20 Cost Management Plan: Healthcare Quality174

      2.21 Activity Cost Estimates: Healthcare Quality176

      2.22 Cost Estimating Worksheet: Healthcare Quality178

      2.23 Cost Baseline: Healthcare Quality180

      2.24 Quality Management Plan: Healthcare Quality182

      2.25 Quality Metrics: Healthcare Quality184

      2.26 Process Improvement Plan: Healthcare Quality186

      2.27 Responsibility Assignment Matrix: Healthcare Quality188

      2.28 Roles and Responsibilities: Healthcare Quality190

      2.29 Human Resource Management Plan: Healthcare Quality192

      2.30 Communications Management Plan: Healthcare Quality194

      2.31 Risk Management Plan: Healthcare Quality196

      2.32 Risk Register: Healthcare Quality198

      2.33 Probability and Impact Assessment: Healthcare Quality200

      2.34 Probability and Impact Matrix: Healthcare Quality202

      2.35 Risk Data Sheet: Healthcare Quality204

      2.36 Procurement Management Plan: Healthcare Quality206

      2.37 Source Selection Criteria: Healthcare Quality208

      2.38 Stakeholder Management Plan: Healthcare Quality210

      2.39 Change Management Plan: Healthcare Quality212

      3.0 Executing Process Group: Healthcare Quality214

      3.1 Team Member Status Report: Healthcare Quality216

      3.2 Change Request: Healthcare Quality218

      3.3 Change Log: Healthcare Quality220

      3.4 Decision Log: Healthcare Quality222

      3.5 Quality Audit: Healthcare Quality224

      3.6 Team Directory: Healthcare Quality226

      3.7 Team Operating Agreement: Healthcare Quality228

      3.8 Team Performance Assessment: Healthcare Quality230

      3.9 Team Member Performance Assessment: Healthcare Quality233

      3.10 Issue Log: Healthcare Quality235

      4.0 Monitoring and Controlling Process Group: Healthcare Quality237

      4.1 Project Performance Report: Healthcare Quality239

      4.2 Variance Analysis: Healthcare Quality241

      4.3 Earned Value Status: Healthcare Quality243

      4.4 Risk Audit: Healthcare Quality245

      4.5 Contractor Status Report: Healthcare Quality247

      4.6 Formal Acceptance: Healthcare Quality249

      5.0 Closing Process Group: Healthcare Quality251

      5.1 Procurement Audit: Healthcare Quality253

      5.2 Contract Close-Out: Healthcare Quality255

      5.3 Project or Phase Close-Out: Healthcare Quality257

      5.4 Lessons Learned: Healthcare Quality259

      Index261

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are controls defined to recognize and contain problems?

      <--- Score

      2. How do you recognize an Healthcare quality objection?

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