Improving Maintenance and Reliability Through Cultural Change. Stephen Thomas G.

      

       Improving Maintenance& Reliability ThroughCultural Change

      Stephen J. Thomas

       Industrial Press

       Copyright

       Library of Congress Cataloging-in-Publication Data

      Thomas, Stephen J.

      Improving maintenance and reliability through cultural change / Stephen J. Thomas.

      p. cm.

      Includes bibliographical references and index.

      ISBN 978-0-8311-9009-5

      1. Reliability (Engineering). 2. Maintainability (Engineering). 3. Organizational change--Management. I. Title.

      TA169.T52

      2005 658.2’02--dc

      2005047412

      Industrial Press Inc.

      989 Avenue of the Americas, New York, NY 10018

      Tel: [phone] Toll-Free: 1-888-528-7852 Fax: [phone]

      www.industrialpress.com Email: [email protected]

      First Edition, April 2005

      Sponsoring Editor: John Carleo

      Interior Text and Cover Design: Janet Romano

      Developmental Editor: Robert Weinstein

      Copyright © 2005 by Industrial Press Inc., New York.

      Printed in the United States of America. All rights reserved.

      This book, or any parts thereof, may not be reproduced, stored in a

      retrieval system, or transmitted in any form with-out

      the permission of the publisher.

      10 9 8 7 6 5

       Dedication

      This book is dedicated to

      Jacob Elan Thomas, my grandson,

      born November 1, 2004.

      Table of Contents

       Cover

       Title Page

       Copyright

       Dedication

Foreword

Acknowledgements

Chapter 1 The Beginning

1.1Introduction

1.2Why I Wrote This Book

1.3Who Can Benefit

1.4Why Is This Book Different?

1.5What Is included?

1.6Navigating Through The Book

1.7Getting Started

Chapter 2 Culture Defined

2.1What Is Organizational Culture Anyway?

2.2Culture Defined

2.3Why Is This Definition Important?

2.4Types of Organizational Culture

2.5The Elements of Culture

2.6Sub-Cultures

2.7The Eight Elements of Change

Chapter 3 Vision and the Goal Achievement Model

3.1The Need for Vision and Goals

3.2What Is Vision?

3.3Why Is a Vision Required?

3.4The Goal Achievement Model

3.5How the Goal Achievement Model Works

3.6A Reliability – Based Example

3.7Goal Achievement Model Measures

3.8Final Thoughts

Chapter 4 Organizational Values

4.1An Introduction to Organizational Values

4.2What Are Organizational Values?

4.3Written vs. Actual Values