The Owner's Manual for Small Business. Rhonda Abrams

       How to Get Your First Customer

       Make More from Each Customer

       Turn One-Timers into Lifetimers

       Sales Are the Heart of Business

       Responding to Prospects

       Writing Winning Proposals

       Landing Big Accounts

       Sometimes the Best Word Is “No”

       Making Cold Calls

       Dealing with Difficult Customers

       Getting Rid of Your Best Customers

       Encouraging Customer Complaints

       Feature: Keys to Successful Sales

       10. Leading Your Team

       Who Do I Want to Work With?

       Going from Doing to Leading

       A Field Guide to Advisors

       I Get By with a Little Help from My Friends

       Feature: Partnership Tips

       Feature: Working with Friends

       All in the Family?

       Getting Ready to Hire Others

       Feature: Building a Virtual Staff

       Feature: Are Two Better Than One?

       Hiring Your First Employee

       Learning to Be a Boss

       Attracting, Hiring, and Retaining Great Employees

       Feature: Who Do You Want on Your Team?

       Making the Most of Employees

       Getting Employees to Use Initiative

       Avoiding BADD Boss Syndrome

       Feature: Inexpensive Ways to Reward Employees

       11. Money and Financing

       Feature: Money Lingo

       The Bottom Line of Business

       Feature: Money Management Tips

       Where Do Numbers Come From?

       Finding Money for Your Business

       Start-up Money from Banks?

       Prepare to Get Your Loan

       Show Me the Money?

       Using Credit Cards to Finance Your Business

       Feature: Tax Tips

       Buy or Lease?

       Say Charge It!

       Do I Need to Collect Sales Tax?

       Feature: Sales Tax Information Resource

       Spring into Savings

       12. Details, Details, Details

       Feature: Nine Ways to Ensure Your Company’s Survival

       Tips and Tricks for Business Life

       Overwhelmed by Too Many Choices

       How to Get More Hours in a Day

       Would It Kill You to See a Lawyer?

       Feature: All Those Little Government Things

       Remember the Independent Contractor Deadline

       Home Office Issues

       Working from a Distance

       Preparing for the Unexpected

       Go Outside and Play

       Feature: Vacation Planning Tips

       Feature: Business Lessons from Baseball