Managed Health Services A Complete Guide - 2020 Edition. Gerardus Blokdyk

Score

      6. Is Managed Health Services linked to key stakeholder goals and objectives?

      <--- Score

      7. How do you hand over Managed Health Services context?

      <--- Score

      8. Who is gathering Managed Health Services information?

      <--- Score

      9. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

      <--- Score

      10. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

      <--- Score

      11. What are the dynamics of the communication plan?

      <--- Score

      12. What is in scope?

      <--- Score

      13. Is data collected and displayed to better understand customer(s) critical needs and requirements.

      <--- Score

      14. Is there any additional Managed Health Services definition of success?

      <--- Score

      15. Who approved the Managed Health Services scope?

      <--- Score

      16. What information should you gather?

      <--- Score

      17. How does the Managed Health Services manager ensure against scope creep?

      <--- Score

      18. Is Managed Health Services currently on schedule according to the plan?

      <--- Score

      19. Have the customer needs been translated into specific, measurable requirements? How?

      <--- Score

      20. Is it clearly defined in and to your organization what you do?

      <--- Score

      21. Is the Managed Health Services scope manageable?

      <--- Score

      22. How will the Managed Health Services team and the group measure complete success of Managed Health Services?

      <--- Score

      23. What scope to assess?

      <--- Score

      24. What information do you gather?

      <--- Score

      25. Has everyone on the team, including the team leaders, been properly trained?

      <--- Score

      26. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

      <--- Score

      27. What happens if Managed Health Services’s scope changes?

      <--- Score

      28. Who are the Managed Health Services improvement team members, including Management Leads and Coaches?

      <--- Score

      29. When are meeting minutes sent out? Who is on the distribution list?

      <--- Score

      30. Is the Managed Health Services scope complete and appropriately sized?

      <--- Score

      31. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

      <--- Score

      32. Are approval levels defined for contracts and supplements to contracts?

      <--- Score

      33. Has a high-level ‘as is’ process map been completed, verified and validated?

      <--- Score

      34. Is the team equipped with available and reliable resources?

      <--- Score

      35. What are the core elements of the Managed Health Services business case?

      <--- Score

      36. Who is gathering information?

      <--- Score

      37. How do you build the right business case?

      <--- Score

      38. What are the compelling stakeholder reasons for embarking on Managed Health Services?

      <--- Score

      39. Are audit criteria, scope, frequency and methods defined?

      <--- Score

      40. What is in the scope and what is not in scope?

      <--- Score

      41. How and when will the baselines be defined?

      <--- Score

      42. What are the record-keeping requirements of Managed Health Services activities?

      <--- Score

      43. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

      <--- Score

      44. Has/have the customer(s) been identified?

      <--- Score

      45. Are resources adequate for the scope?

      <--- Score

      46. What are the rough order estimates on cost savings/opportunities that Managed Health Services brings?

      <--- Score

      47. Has the direction changed at all during the course of Managed Health Services? If so, when did it change and why?

      <--- Score

      48. Is scope creep really all bad news?

      <--- Score

      49. How have you defined all Managed Health Services requirements first?

      <--- Score

      50. Why are you doing Managed Health Services and what is the scope?

      <--- Score

      51. Is the scope of Managed Health Services defined?

      <--- Score

      52. What intelligence can you gather?

      <--- Score

      53. What system do you use for gathering Managed Health Services information?

      <--- Score

      54. Are accountability and ownership for Managed Health Services clearly defined?

      <--- Score

      55. Are customer(s) identified and segmented according to their different needs and requirements?

      <--- Score

      56. How can the value of Managed Health Services be defined?

      <--- Score

      57. Do you all define Managed Health Services in the same way?

      <--- Score

      58. What was the context?

      <--- Score

      59. Are there any constraints known that bear on the ability to perform Managed Health Services work? How is the team addressing them?

      <--- Score

      60. What defines