The Naked Diplomat: Understanding Power and Politics in the Digital Age. Tom Fletcher

and prestige. An ambassador’s legitimacy and power depended on the support of a small number of people in his ruling elite, sometimes just one.

      In the era of growing democracy in the West – the last 200 years or so – that elite grew, but not dramatically. A British ambassador making pre-posting calls, getting his marching orders, would not need to step outside Westminster.

      When states become weaker, so do those who represent and derive authority from them. As the trend continues towards global decision-making for the big global issues on the one hand, and greater localisation and individualisation on the other, where does a state’s representative fit in?

      But the reality is that governments and states are not finished yet. Although they no longer have overwhelming dominance of information or even knowledge, they do remain the means through which questions of national interest are determined. As long as we have states, we will still need diplomats to mediate between them. They still have a niche.

      So diplomats will need to redefine their legitimacy, and reconnect to the new sources of power. I was proud to be Her Majesty’s Ambassador in Lebanon, and put the letter saying so on the wall. But I also felt that I was Her Majesty’s Government’s Ambassador. And even the Ambassador of the British People. When there were monarchies, diplomats represented kings and queens. When there were great states, they represented great states. Now, with the dispersal of power, can they more credibly claim to represent the people of their countries?

      We don’t yet know whether people will respond to the threats of the twenty-first century with more nationalism or less. Diplomats who derive their legitimacy solely from states must secretly hope for the former. Diplomats who see themselves as embodying something more must hope for the latter.

      The role of diplomats is being transformed faster than at any point in history. But no one has come up with a better idea. Diplomacy existed before states, and will exist after they have ceased to be the principal form of geographical power. We are in uncharted waters – but we always have been. This book will try to make the case for diplomats to remain on the boat.

      The second critique also has elements of truth. Diplomacy does indeed face disruption, by technology, and by others who can do diplomacy more effectively. Being in office no longer means being in power.

      Digital technology will transform the way that governments engage with citizens. But while the Internet defies boundaries, most governments find it hard to escape the confines of national responses. Data is not sufficiently shared and regulation struggles to keep pace.3 Governments have not yet tackled the big questions on the balance between privacy and transparency, or found the right formula to nurture innovation.

      Who disrupts diplomacy? Many analysts, businesses, commentators are already well under way.

      Traditionally, diplomats divided their rivals into three groups. First, the obviously hostile, such as great power rivals or aggressor states. In periods such as the run-up to the Congress of Vienna or the Cold War, this was straightforward and neat. We had clear enemies, definable nemeses. You could chart them on a map. You could kill them in a Bond film.

      Secondly, the apparently friendly states, such as great power allies, who were nevertheless competing to get a bigger slice of the cake. For the UK, Europe has fallen into this category since the Second World War. We have vastly similar values and objectives, yet still contest resources and influence, and argue over the decisions where we need to pool sovereignty. Je t’aime, moi non plus.

      Third, the local rivals for authority and influence – in the case of many ministries of foreign affairs, this was usually the Treasury or the prime minister’s office.

      No country faces permanent enemies or can count on permanent allies. The first, most hostile, group are now more likely to be transnational, non-traditional actors – terrorists, renegade states or information anarchists. This could be the throat cutters and concert bombers of the self-proclaimed Islamic State, the despots in North Korea, Syria and Zimbabwe, or Julian Assange.

      The apparently friendly second group are now more likely to be those competing for business or security influence, including the media, NGOs and multinationals. They will be the disruptors – think tanks, big data analysts, social media gurus – who are replacing diplomats in their ability to analyse or shape foreign policy. A proliferation of organisations now compete with diplomats by selling geopolitical analysis. The best are the Brookings Institution, Chatham House and Carnegie.4 Or the service providers who are moving ahead so fast with the way they respond to customer needs that they make government efforts – passports, visas, commercial introductions – look hopeless. I’d also include the new technology companies, with whom governments will increasingly contest key ground.

      The local contenders are probably still the Treasury.

      Diplomats need to understand those groups of rivals, the tools available to them, and why and how they are deploying them. They need to use social media more effectively than terrorists. They need to understand JPMorgan Chase or Google’s diplomatic machinery in the way that they understand China’s. They should be competing with the best technology they can lay their hands on. They should be on a digital war footing.

      I often ask people who they think will have the greatest influence on the twenty-first century – Google or Britain? Increasingly, most say Google. I want to show in this book how they can be proved wrong. Google has been a technological superpower for a decade. Britain has been one for at least 250 years.

      There will be many times when digital media feel to professional diplomats an obstacle to traditional diplomacy. We saw over the August 2013 debate on whether to strike Assad for using chemical weapons the way that digital debate makes it harder to play diplomatic poker, with the UK and subsequently US positions shifted as a result of online and offline disagreement. Governments are already much more restrained than a century ago, particularly when it comes to going to war. That is a good thing, but it makes it harder to make the threats necessary to stop our opponents taking territory or killing civilians. Our bluff is too easily called.

      New digital media will also create different and sometimes uncomfortable oversight of what diplomats do, including the difficult compromises made in the heat of a negotiation. That’s good. But they will further empower rival sources of influence and power. Digital media will make it harder to gain the consent of those whom diplomats claim to represent, and easier to lose it.

      To gain the trust needed to avoid extinction, diplomats will need humility as to the limits of their authority, and a readiness to be more accountable to and more representative of the populations for whom they work.

      Technology and society are being transformed, with or without diplomats. This presents threats as well as opportunities. But so did the printing press, the telephone, air travel. Now that anyone can be a diplomat, we have to show that you can’t live without diplomats. When I became an ambassador at the age of thirty-six, some people asked me if I was too young to do the job. Looking at the way the region (and the world) was changing, I sometimes wonder if I was too old.

      Yet we still need experts who can really understand the countries with which we are dealing, people who can help us to respond to global changes, to see where the next opportunities are, and from where the next challenges will come. Diplomats, if they are doing their jobs well, are an essential part of that. Technology should enhance rather than diminish that role.

      The third argument against traditional diplomacy is that diplomats are not proving to be very good at it.

      In this narrative, diplomats lack the skills and resources to put in the hard hours and tough negotiations that are needed to do real diplomacy. America’s inwardness, increased popular and media oversight, and Western public revulsion at military engagement make it harder still.

      Diplomacy has always struggled to keep up with events. It has woefully failed to reform the international system it inherited after the Second World War. There has been a lack of collective international graft and realism in fixing some of today’s major conflicts,