Seamless. Sorman-Nilsson Anders

world and the extraordinary digital world, we need contributions from futurists like Anders Sörman-Nilsson to help us plot our paths in to the future.

      Bruce Mansfield, Managing Director, Eftpos

      Anders Sorman-Nilsson has provided a compelling narrative, which provides readers with both the context and framework to adapt and transform themselves and their organisations. It's an essential guide to navigating the disruption we are all experiencing in our personal and professional lives.

      Martin Perelmuter, President, Speakers' Spotlight

      Seamless is an excellent guide to how we can navigate and stay relevant in the digital age. Anders Sorman-Nilsson helps us realise why digitalisation is not just a risk, but an opportunity to enhance our unique qualities.

      Rasmus Ankersen, Chairman, FC Midtjylland A/S

      Seamless

      A hero's journey of digital disruption, adaptation and human transformation.

      anders sörman-nilsson

      with research from Anton Järild and the foresights team at Thinque

      First published in 2017 by John Wiley & Sons Australia, Ltd

      42 McDougall St, Milton Qld 4064

      Office also in Melbourne

      © Thinque Pty. Ltd 2017

      The moral rights of the author have been asserted

      National Library of Australia Cataloguing-in-Publication data:

      All rights reserved. Except as permitted under the Australian Copyright Act 1968 (for example, a fair dealing for the purposes of study, research, criticism or review), no part of this book may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission. All inquiries should be made to the publisher at the address above.

      Cover design by Hema Patel

      Internal figures by Clementine D'Arco

      Cover image (paperback): © Marthu

      Figure 1.4 and 1.5: Photographs by Greve Kalling

      Figure 1.6: Photograph(s) taken by Relmi Damiano

      Figure 2.2: Photograph by Philip Bäckman

      Figure 4.1: Photograph by Gustav Arnetz

      Figure 5.2: © picturelibrary / Alamy Stock Photo

      Figure 5.3: © Gordon Shoosmith / Alamy Stock Photo

      Figure 12.2: Photograph by Anton Järild

      Figure 12.3: Photograph by Birgitta Sörman-Nilsson

      Disclaimer

      The material in this publication is of the nature of general comment only, and does not represent professional advice. It is not intended to provide specific guidance for particular circumstances and it should not be relied on as the basis for any decision to take action or not take action on any matter which it covers. Readers should obtain professional advice where appropriate, before making any such decision. To the maximum extent permitted by law, the author and publisher disclaim all responsibility and liability to any person, arising directly or indirectly from any person taking or not taking action based on the information in this publication.

      About the author

      Anders Sörman-Nilsson

      Avant-garde ideas that expand minds and inspire a change of heart

      Anders Sörman-Nilsson (LLB / EMBA) is a global futurist and innovation strategist who helps leaders decode trends, decipher what's next and turn provocative questions into proactive strategies. With an average of 240 international travel days a year, Anders' view is that the future and the now are converging in a city or village near you, giving the curious, the creative and the courageous a competitive and sustainable edge. At the same time, that same future contains fearsome forecasts for futurephobes.

      This Swedish-Australian futurist has shared stage with Hillary Clinton, Nobel Laureates, and Portuguese, Swedish and Australian heads of state. He is an active member of TEDGlobal, has keynoted at TEDx in the United States and Australia, was nominated to the World Economic Forum's Young Global Leaders in 2015, and was the keynote speaker at the G20's Y20 Summit in Sydney. His thought leadership has been featured in international media like Monocle, Business Insider, Sky News Business, Chicago Tribune, Financial Review, CIO Magazine and Boss. In addition to Seamless, he is also the author of the books Digilogue: how to win the digital minds and analogue hearts of tomorrow's customers (2013) and Thinque Funky: Upgrade Your Thinking (2009).

      As a futurist and strategist, his foresights are meticulously researched, deeply impactful and always fascinating with futures tailored to his clients, which is why brands like Apple, Cisco, Mercedes Benz, Hilton, SAP, Gartner and Macquarie Bank have turned to Anders over the years to help them turn research into foresight and business impact.

      When he is not globetrotting, he enjoys feeling deeply connected with his partner, Nicole, enjoys lazy long weekends in Pittwater on Sydney's northern beaches, morning swims, and hanging out with his family and friends – from Elvina Bay to Färingsö, Stockholm.

      Acknowledgements

      George Orwell once said that an ‘autobiography is only to be trusted when it reveals something disgraceful'. While this book is by no means an autobiography, the story behind it has taken me to both depths of despair and elated excitement, from furious frustration to zen sensations. It certainly is revelatory, vulnerable, and hopefully you will find it authentic, illuminating and impactful. We have gone to places we hope you don't need to go, so that you may learn from our mistakes, successes, and failures.

      There are a few people to mention for whose support I am deeply grateful.

      Nicole, for being the love of my life and for choosing to reconnect with me. You were ‘the one that got away', and now we have refound each other in the midst of the turmoil that is the story behind the book. Without you, none of this would have been possible. Thanks for always hearing me out, your support, calm, wisdom, connectedness, love and warmth. I cannot wait to be futurephiles together.

      To mum and dad. Thanks for accepting the challenge of facing the future together. If you decide to read this book, remember that it is written from a place of deep love and appreciation for everything you have done for me and my brother. Sometimes the best love is tough love, and yes, this love letter is a bit tough. I hope something good will come of it, and either way, I am looking forward to our social, family futures together. They are destined to be even more positively exciting soon.

      To the team at Thinque. Specifically … thank you to Emma for your loyalty, support, excitement, flexibility, patience, warmth, and forward focus. You have been through thick and thin with me, and have always been a joy to tackle challenges with. To Anton and Clem – thanks for your great work on the book, from research, travel, and design, to emotional support – and being intimately involved on the hero's journey.

      To my brother Gustaf. I admire your ability to remain above the issues that can create inertia, and your cool in the face of family drama. You will always be my brother, and I treasure our bond and our philosophical discussions and debates. We haven't agreed on how best to help mum and dad, but I am already enjoying the next chapter of our lives together, and not discussing family affairs any longer is a healthy upgrade. I hope. I look forward to spending even more time together with you and your family now that we are all back in Sydney.

      To Hem. Your design skills, thinking and encapsulating of strategy in visualisation and brand identity are world class. Thanks for lending a helping hand in shaping yet another book that should equally be judged by its cover.

      To